Travel Operations Staff

Festive Tour Inc; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

13th month pay

Paid holidays

Maternity & Paternity leave

Sick leave

Vacation leave

Company social events

Job summary

Festive Tour Inc. in Mandaluyong is seeking a Travel Operations Assistant to manage bookings and reservations with 1–2 years of experience.

You will handle domestic and international flight bookings, ticketing, rebooking, cancellations, and refunds, ensuring accuracy and timeliness. You will coordinate with airlines and partners, assist in managing travel products and inventory, and support tours and attractions operations.

Qualifications

• Bachelor's degree in Tourism, Hospitality Management, or related field.
• 1–2 years in travel operations, ticketing, or reservations.
• Knowledge of airline ticketing, fare rules, and travel docs.
• Experience in travel product operations preferred.
• Background in tours and attractions operations is an advantage or willingness to learn.
• Excellent communication, coordination, and problem-solving skills.
• Organized, detail-oriented, able to work under pressure.
• Proficient in Microsoft Office (Excel/Word/Outlook).

Responsibilities

• Handle domestic and international flight bookings, ticketing, rebooking, cancellations, and refunds.
• Process travel reservations and ensure booking accuracy.
• Coordinate with airlines, travel suppliers, and partners.
• Monitor booking status, schedules, and travel documents.
• Assist in managing travel products, rates, and inventory.
• Resolve booking-related concerns and provide customer support.
• Prepare reports on ticketing and operational transactions.
• Coordinate with internal teams to ensure smooth travel operations.
• Will handle tours and attractions operations, including supplier coordination and bookings.
• Perform other duties as assigned.

Skills

Communication skills

Coordination

Problem-solving

Detail-oriented

Time management

Education

Bachelor's degree in Tourism, Hospitality Management, Business Administration, or related field

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

13th Month Pay, Paid Holidays

Others

Company Social Events

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Key Responsibilities

• Handle domestic and international flight bookings, ticket issuance, rebooking, cancellations, and refunds.
• Process travel reservations and ensure booking accuracy.
• Coordinate with airlines, travel suppliers, and partners regarding reservations and operational concerns.
• Monitor booking status, schedules, and travel documentation.
• Assist in managing travel products, rates, and inventory.
• Resolve booking-related concerns and provide timely customer support.
• Prepare reports related to ticketing and operational transactions.
• Coordinate with internal teams to ensure smooth travel operations.
• Will be handling Tours and Attractions operations, including supplier coordination, booking management, and operational support.
• Perform other duties assigned by management.

Qualifications

• Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field.
• At least 1-2 years of experience in travel operations, ticketing, or reservations.
• Knowledge of airline ticketing processes, fare rules, and travel documentation.
• Experience in travel product operations is highly preferred.
• Background in tours and attractions operations is an advantage, or willingness to learn and handle the function later on.
• Excellent communication, coordination, and problem-solving skills.
• Highly organized, detail-oriented, and able to work under pressure.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).

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