Travel & Operations Assistant

VA Masters; Davao City; On-site; PHP 223,000 - 357,000; Full time

Job summary

VA Masters in Davao City, Philippines, seeks a Travel Operations Assistant to be the reliable right hand for a busy independent travel advisor. You will own reminders, itineraries, and inbox flow within one centralized system, ensuring deadlines are met and client information stays organized.

You'll build a single tracking system, set up email automations for trip reminders, and proactively schedule communications to keep clients informed.

Qualifications

• Strong organizational and time-management skills with reliability around deadlines or follow-through.
• Experience setting up and running email automations or reminder workflows.
• Comfortable building itineraries and working with booking or trip details.
• Excellent written English with a warm, professional client-facing style.
• Experience managing a busy inbox and juggling multiple clients and priorities.

Responsibilities

• Build and maintain a single, organized system to track clients, trips, key dates, and payment milestones.
• Set up and manage automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time.
• Proactively schedule and send reminders ahead of each client's trip so no date or deadline is ever missed.
• Create clear, well-formatted client itineraries and keep them updated as trip details change.
• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries, and flag anything needing personal attention.
• Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview.
• Keep client records accurate and up to date.

Skills

Organizational skills

Email automation

Itinerary building

Written English

Inbox management

Tech-savvy

Reliability

Communication skills

Job description

Job Summary: We're keen to bring on a highly organized and detail-oriented Travel Operations Assistant to support a busy independent travel advisor. In this role, you'll be the reliable right hand who keeps every client's trip on track — owning reminders, itineraries, and inbox flow inside one clean, centralized system. We're looking for someone proactive and dependable who takes ownership of deadlines and makes sure nothing slips through the cracks.

Key Responsibilities:

• Build and maintain a single, organized system to track all clients, trips, key dates, and payment milestones




• Set up and manage automated email sequences for trip, pre-departure, and payment reminders so clients are always informed on time




• Proactively schedule and send reminders ahead of each client's trip so no date or deadline is ever missed




• Create clear, well-formatted client itineraries and keep them updated as trip details change




• Manage and triage a high-volume inbox — sort, prioritize, respond to routine inquiries, and flag anything needing personal attention




• Track upcoming trips and payment due dates and surface a daily or weekly "what's due" overview




• Keep client records accurate and up to date

Mandatory Skills:

• Strong organizational and time-management skills, with genuine reliability around deadlines and follow-through




• Experience setting up and running email automations or reminder workflows using email marketing or CRM automation tools




• Comfortable building and formatting itineraries and working with booking or trip details




• Excellent written English with a warm, professional style suited to client-facing communication




• Experience managing a busy inbox and juggling multiple clients and priorities at once




• Tech-comfortable and quick to learn new systems and tools




• Reliable, detail-oriented, and able to work independently




• Strong communication skills

Preferred Skills:

• Prior experience supporting a travel advisor, travel agency, or hospitality/concierge business




• Familiarity with travel booking platforms and itinerary-building tools




• Experience building a CRM or process from a blank slate




• Able to manage multiple projects at once

Why Join Us: This is a great chance to become the trusted right hand of a growing travel business, with real ownership over the systems that keep everything running smoothly. You'll enjoy variety, autonomy, and the chance to make an immediate, visible impact. If you love bringing order to chaos and take pride in keeping things on track, we'd love to hear from you.