Travel Operations Analyst

Optum; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Optum in the Philippines seeks a Travel Operations Analyst within the Global Intelligence Operations Center to monitor employee and executive travel, provide real-time visibility, and support duty of care 24/7.

The analyst will work in CSOC-PH, coordinate with protection teams, review alerts, and document activities, ensuring timely communications and accurate records in a fast-paced security environment.

Qualifications

• 1–3 years of experience in security operations, travel security, intelligence operations, or a related role.
• Experience working in a Security Operations Center (SOC) or operations center environment.
• Demonstrated ability to follow established processes while applying judgment within defined guidelines.
• Strong written and verbal communication skills suited to operational environments.

Responsibilities

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms.
• Maintain real-time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility.
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations.
• Review, triage, and document travel-related alerts, advisories, and system notifications in accordance with established procedures.
• Support coordination with Executive Protection teams, regional security partners, and CSOC counterparts during routine and emerging situations.
• Assist with traveler outreach, follow-up messaging, and location verification as directed.
• Provide accurate traveler location and contextual information to support incident response and non-standard escalations.
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents.
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage.
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity.
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required.

Skills

Situational awareness

Incident triage

Escalation procedures

Operational communication

Shift teamwork

Documentation

Time management

Attention to detail

Job description

Intelligence Operations Center (IOC) - Philippines

Role Summary

The Travel Operations Analyst resides with the Global Intelligence Operations (GIO) – Intelligence Operations Center (IOC), supporting the Country Security Operations Center (CSOC) by providing continuous monitoring, situational awareness, and operational support for global employee and executive travel. This role focuses on real‑time travel visibility, monitoring of emerging events, and coordination activities that enable duty of care coverage 24/7/365.

Operating within established procedures and escalation frameworks, the Travel Operations Analyst plays a critical execution‑level role in identifying impacted travelers, supporting response coordination, and maintaining accurate operational records in a fast‑paced security operations environment.

Primary Responsibilities

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms.
• Maintain real‑time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility.
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations.
• Review, triage, and document travel‑related alerts, advisories, and system notifications in accordance with established procedures.
• Support coordination with Executive Protection teams, regional security partners, and CSOC counterparts during routine and emerging situations.
• Assist with traveler outreach, follow‑up messaging, and location verification as directed.
• Provide accurate traveler location and contextual information to support incident response and non‑standard escalations.
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents.
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage.
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity.li>
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required.

Qualifications

Required

• 1–3 years of experience in security operations, travel security, intelligence operations, or a related role.
• Experience working in a Security Operations Center (SOC) or operations center environment.
• Demonstrated ability to follow established processes while applying judgment within defined guidelines.
• Strong written and verbal communication skills suited to operational environments.
• High attention to detail and accuracy when handling time‑sensitive or safety‑related information.
• Proven ability to work effectively in a shift‑based, fast‑paced operational setting.

Required Skillsets and Competencies

• Situational awareness and operational monitoring
• Incident triage and structured escalation
• Adherence to procedures and operational discipline
• Clear and concise operational communication
• Team collaboration within a 24/7 operations center
• Problem solving within established guidelines
• Organization, task prioritization, and documentation
• Professional judgment and accountability in routine operational decisions

Working Conditions

• In‑person role based within the Country Security Operations Center-Philippines (CSOC-PH)
• Shift work, day shift 0700-1530 local time, seven days a week. Analysts will work 5 days on/2 days off. Analyst schedules will rotate on a periodic basis.
• Fast‑paced, operationally focused environment supporting continuous security monitoring