Intelligence Analyst - Quezon City

UnitedHealth Group; Quezon City; On-site; Confidential; Full time

Job summary

UnitedHealth Group's Optum unit in the Philippines seeks an Intelligence Operations Analyst to monitor global security events and deliver timely situational awareness. The role focuses on incidents that could impact personnel, assets, or operations, operating under established procedures and escalation protocols.

The analyst will triage alerts, draft notifications, and maintain logs, collaborating with cross-functional teams to ensure continuity and effective incident response.

Qualifications

• 1+ years in security operations, intelligence, emergency management, or related field.
• Able to review large volumes of information quickly to identify actionable details.
• Strong written communication to summarize fast-moving situations.
• Calm, focused, and detail-oriented in high-tempo environments.
• Willingness to work a rotational 24/7 shift schedule.

Responsibilities

• Perform real-time, all-source monitoring of global security events.
• Triage alerts and identify information relevant to employees, facilities, or operations.
• Provide initial situational awareness and context for security incidents.
• Draft and disseminate incident notifications and updates per procedures.
• Maintain incident logs and support information sharing with stakeholders.
• Collaborate with CSOC and cross-functional teams to ensure continuity.

Skills

OSINT monitoring

Incident monitoring

Written communication

Analytical thinking

Shift-based work

Team collaboration

Microsoft Office

Tools

OSINT tools

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Intelligence Operations Analyst

Intelligence Operations Center (IOC) - Philippines

The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO) - Intelligence Operations Center (IOC), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.

Operating under established procedures and escalation protocols, the analyst tracks a range of hazards-including crime, civil unrest, terrorism, environmental threats, and public safety events-to deliver timely situational awareness, initial assessments, and reporting that support operational decision-making during routine and crisis situations.

This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.

Primary Responsibilities:

• Conduct continuous, real-time, all-source monitoring of global security events using open-source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact
• Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities
• Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats
• Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established GIO, CSOC, and Corporate Security procedures
• Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity
• Assist senior analysts with information collection, research, and data aggregation in support of incident response, trend tracking, special projects, or deeper analytical products
• Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after‑action review
• Collaborate with GIO personnel, Corporate Security partners, and cross-functional stakeholders to ensure consistent situational awareness and information sharing
• Support rotational shift coverage, including surge needs outside of standard shifts
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re‑assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 1+ years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered
• Demonstrated ability to rapidly review large volumes of information and identify relevant, time-sensitive, and actionable details
• Solid written communication skills with the ability to summarize complex, fast-moving situations clearly and concisely
• Ability to remain calm, focused, and detail-oriented in high-tempo or high-stress operational environments
• Ability to work effectively within a rotational, shift-based schedule supporting 24/7 operations
• Solid organizational skills with the ability to manage multiple tasks and competing priorities simultaneously
• Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools
• Proficiency with standard office productivity tools (e.g., Microsoft Office applications)
• Skillsets and Competencies:
  • Proven situational awareness and attention to detail
  • Proven operational discipline and adherence to defined procedures
  • Proven analytical thinking within established guidelines
  • Proven clear and concise written communication
  • Proven problem solving and sound judgment within defined authority
  • Proven organization, prioritization, and task management
  • Proven team collaboration and information sharing
  • Proven professional adaptability in a fast-paced operational environment

Working Conditions:

• In-person role based within the Country Security Operations Center-Philippines (CSOC-PH)
• Shift work, day shift 0700-1530 local time, seven days a week. Analysts will work 5 days on/2 days off. Analyst schedules will rotate on a periodic basis.
• Fast-paced, operationally focused environment supporting continuous security monitoring

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.