Global Travel Security Ops Analyst

UnitedHealth Group; Quezon City; On-site; Confidential; Full time

Job summary

Optum, part of UnitedHealth Group, seeks a Travel Operations Analyst to monitor global travel for employees and executives, provide real-time situational awareness, and coordinate responses to incidents within the CSOC framework. You will handle alerts, document activities, and ensure duty of care across shifts in a fast-paced security operations environment.

The role emphasizes adherence to procedures, strong communication, and collaboration with security partners to maintain traveler safety

Qualifications

• 1+ years in security operations, travel security, intelligence operations, or a related role
• Experience working in a Security Operations Center (SOC) or operations center environment
• Demonstrated ability to follow established processes while applying judgment within defined guidelines
• Proven solid written and verbal communication skills suited to operational environments
• Proven high attention to detail and accuracy when handling time-sensitive or safety-related information
• Proven ability to work effectively in a shift-based, fast-paced operational setting

Responsibilities

• Monitor global employee and executive travel activity using approved traveler tracking and travel security platforms
• Maintain real-time awareness of global security, environmental, political, and operational events that may impact traveler safety or mobility
• Identify travelers potentially affected by developing incidents or disruptions and initiate appropriate notifications or escalations
• Review, triage, and document travel-related alerts, advisories, and system notifications in accordance with established procedures
• Support coordination with Executive Protection teams, regional security partners, and CSOC counterparts during routine and emerging situations
• Assist with traveler outreach, follow-up messaging, and location verification as directed
• Provide accurate traveler location and contextual information to support incident response and non-standard escalations
• Maintain clear, timely, and defensible documentation of travel monitoring activities, alerts, and incidents
• Participate in structured shift handovers to ensure continuity of awareness and operational coverage
• Prioritize and manage tasks effectively during periods of increased operational tempo or global activity
• Escalate issues that fall outside defined procedures or risk thresholds to senior operators or leadership as required
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Skills

Situational awareness

Incident triage

Adherence to procedures

Operational communication

Team collaboration

Problem solving

Organization and documentation

Professional judgement

Job description

Optum, part of UnitedHealth Group, seeks a Travel Operations Analyst to monitor global travel for employees and executives, provide real-time situational awareness, and coordinate responses to incidents within the CSOC framework. You will handle alerts, document activities, and ensure duty of care across shifts in a fast-paced security operations environment.

The role emphasizes adherence to procedures, strong communication, and collaboration with security partners to maintain traveler safety