Intelligence Analyst

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 500,000 - 900,000; Full time

Job summary

Optum Intelligence Operations Center - Philippines seeks an Intelligence Operations Analyst to provide real-time monitoring and situational awareness across global security events. The analyst tracks hazards such as crime, civil unrest, terrorism, and environmental threats to support incident management and continuity for personnel, assets, and operations.

Working under established procedures and escalation protocols, you will draft notifications, maintain incident logs, and collaborate with

Qualifications

• 1–3 years in security operations, intelligence, emergency management or related field.
• Ability to rapidly review large information volumes and extract actionable items.
• Strong written communication to summarize fast-moving situations clearly.
• Calm, focused, detail-oriented under high tempo conditions.
• Willingness to work a rotational 24/7 shift schedule.
• Good organizational skills and multi-tasking capability.
• Familiarity with OSINT sources and monitoring tools.
• Proficiency with Microsoft Office applications.

Responsibilities

• Conduct real-time, all-source monitoring of global security events using OSINT, media, and social platforms.
• Triage alerts and identify information affecting employees, facilities, or operations.
• Provide initial situational awareness and context for incidents.
• Draft and disseminate incident notifications and updates per procedures.
• Maintain heightened monitoring during elevated threat periods and escalation.
• Assist senior analysts with data collection, research, and trend tracking.
• Capture and maintain incident logs and actions for after-action review.
• Collaborate with GIO, CSOC, and cross‑functional teams for consistent information sharing.
• Support rotational shift coverage including surge needs.

Skills

Situational awareness

Analytical thinking

Written communication

Organization

Priority management

Team collaboration

Adaptability

Attention to detail

Tools

MS Office

OSINT tools

Social media monitoring

Job description

Intelligence Operations Analyst

Intelligence Operations Center (IOC) - Philippines

Role Summary

The Intelligence Operations Analyst provides real-time monitoring and situational awareness within the Global Intelligence Operations (GIO) – Intelligence Operations Center (IOC), focusing on emerging incidents and security developments that could impact company personnel, assets, operations, or major activities.

Operating under established procedures and escalation protocols, the analyst tracks a range of hazards—including crime, civil unrest, terrorism, environmental threats, and public safety events to deliver timely situational awareness, initial assessments, and reporting that support operational decision‑making during routine and crisis situations.

This role supports senior intelligence professionals by ensuring accurate, current information is available for effective incident management and organizational continuity.

Primary Responsibilities

• Conduct continuous, real-time, all-source monitoring of global security events using open‑source intelligence (OSINT), traditional media, and social media platforms to identify incidents and emerging risks with potential company impact.

• Triage incoming information and alerts, identifying relevant and actionable details affecting employees, facilities, operations, executive travel, or major corporate activities.

• Provide initial situational awareness and preliminary operational context for security incidents, including natural disasters, civil unrest, terrorism, criminal activity, active assailant events, and other disruptive threats.

• Draft and disseminate timely incident notifications, flash alerts, and situational updates in accordance with established GIO, CSOC, and Corporate Security procedures.

• Maintain heightened monitoring during elevated threat periods, ensuring consistent information escalation on events impacting employee safety, assets, or operational continuity.

• Assist senior analysts with information collection, research, and data aggregation in support of incident response, trend tracking, special projects, or deeper analytical products.

• Accurately capture and maintain incident logs, alerts, and actions taken during shifts in accordance with established documentation standards to support continuity and after‑action review.

• Collaborate with GIO personnel, Corporate Security partners, and cross‑functional stakeholders to ensure consistent situational awareness and information sharing.

• Support rotational shift coverage, including surge needs outside of standard shifts.

Qualifications

Required

• 1–3 years of experience in a security operations center, intelligence, emergency management, international relations, or a related field; relevant academic experience or internships may be considered.

• Demonstrated ability to rapidly review large volumes of information and identify relevant, time‑sensitive, and actionable details.

• Strong written communication skills with the ability to summarize complex, fast‑moving situations clearly and concisely.

• Ability to remain calm, focused, and detail‑oriented in high‑tempo or high‑stress operational environments.

• Ability to work effectively within a rotational, shift‑based schedule supporting 24/7 operations.

• Strong organizational skills with the ability to manage multiple tasks and competing priorities simultaneously.

• Basic familiarity with OSINT sources, social media monitoring, and situational awareness tools.

• Proficiency with standard office productivity tools (e.g., Microsoft Office applications).

Required Skillsets and Competencies

• Situational awareness and attention to detail

• Operational discipline and adherence to defined procedures

• Analytical thinking within established guidelines

• Clear and concise written communication

• Problem solving and sound judgment within defined authority

• Organization, prioritization, and task management

• Team collaboration and information sharing

• Professional adaptability in a fast‑paced operational environment

Working Conditions

• In‑person role based within the Country Security Operations Center-Philippines (CSOC-PH)

• Shift work, day shift 0700-1530 local time, seven days a week. Analysts will work 5 days on/2 days off. Analyst schedules will rotate on a periodic basis.

• Fast‑paced, operationally focused environment supporting continuous security monitoring