Travel Insurance Specialist: Policy Guidance & Claims

Recruitify_HR; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

A leading HR solutions provider is seeking a customer service representative specializing in travel insurance inquiries in Manila, Philippines. The ideal candidate should have a Bachelor's degree and at least 3 years of experience in customer service or insurance. Responsibilities include assisting customers with inquiries, providing detailed policy information, and collaborating with internal teams. The role demands strong communication skills and the ability to work in a fast-paced BPO environment.

Qualifications

• 3+ years of experience in customer service or insurance.
• Able to engage with customers professionally.
• Skills to manage inquiries efficiently.

Responsibilities

• Assist customers with travel insurance inquiries and claims.
• Provide detailed information about policies and options.
• Evaluate customer needs and recommend products.
• Collaborate with teams to resolve customer issues.

Skills

Strong communication

Interpersonal skills

Attention to detail

Problem-solving attitude

Education

Bachelor's degree in any relevant field

Job description

A leading HR solutions provider is seeking a customer service representative specializing in travel insurance inquiries in Manila, Philippines. The ideal candidate should have a Bachelor's degree and at least 3 years of experience in customer service or insurance. Responsibilities include assisting customers with inquiries, providing detailed policy information, and collaborating with internal teams. The role demands strong communication skills and the ability to work in a fast-paced BPO environment.