Travel & Hospitality Support Specialist — Elevate CX

TORCH Solutions; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

TORCH Solutions is seeking a Customer Support Specialist based in Taguig City to deliver exceptional service to clients in the travel and hospitality sector. The role involves handling inquiries via phone, email, and chat, solving issues efficiently, and documenting interactions to maintain high satisfaction levels.

You will collaborate with cross-functional teams to ensure consistent service quality and identify opportunities to improve customer experience in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• 1 year GDS Sabre+ experience.
• Strong problem-solving and critical thinking skills.
• Adaptable and able to work effectively in a fast-paced, high-volume environment.
• Passionate about delivering exceptional customer service.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues in a timely and effective manner.
• Provide accurate information about products, services, and policies.
• Document customer interactions and maintain detailed records.
• Identify opportunities to improve customer satisfaction and recommend process improvements.
• Collaborate with cross-functional teams to ensure a consistent and high-quality customer experience.

Skills

Excellent communication

GDS Sabre+ experience

Problem-solving

Adaptability

Customer service passion

Job description

TORCH Solutions is seeking a Customer Support Specialist based in Taguig City to deliver exceptional service to clients in the travel and hospitality sector. The role involves handling inquiries via phone, email, and chat, solving issues efficiently, and documenting interactions to maintain high satisfaction levels.

You will collaborate with cross-functional teams to ensure consistent service quality and identify opportunities to improve customer experience in a fast-paced environment.