Customer Expert - GDS Account | TP McKinley

TP Systems; Taguig; On-site; PHP 559,000 - 669,000; Full time

Job summary

TP Systems is seeking a customer service specialist in the Philippines to handle flight reservations, ticketing, cancellations, rebooking, and itinerary changes in a fast-paced travel support environment.

You will use Global Distribution System (GDS) tools to manage bookings, provide accurate travel information, and resolve customer concerns while ensuring compliance with procedures and delivering excellent service. On-site role at McKinley.

Qualifications

• Minimum 6 months GDS experience.
• Senior High School graduate required.
• Willing to work onsite at McKinley.

Responsibilities

• Handle customer inquiries related to flight reservations, ticketing, cancellations, rebooking, and itinerary changes.
• Use Global Distribution System (GDS) tools to manage travel bookings.
• Provide accurate travel information and resolve customer concerns.
• Ensure compliance with established procedures and deliver excellent customer service.

Skills

GDS experience

Customer service

Ticketing

Education

Senior High School

Tools

GDS systems

Job description

About the job

Handle customer inquiries related to flight reservations, ticketing, cancellations, rebooking, and itinerary changes in a fast-paced BPO environment. Use Global Distribution System (GDS) tools to manage travel bookings, provide accurate travel information, and resolve customer concerns while ensuring excellent customer service and compliance with established procedures.

Required Experience

• At least 6 months Global Distribution System experience (BPO or non-BPO sector)
• At least Senior High School Graduate
• Willing to work onsite at McKinley

Compensation

• Earn as much as PHP55,000

Recruitment Hub Hours

Monday-Friday | 10:00 AM - 7:0 PM