Travel & Hospitality Customer Care Specialist

TalentSync Training and Development; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

TalentSync Training and Development in Makati City, Metro Manila, seeks enthusiastic Customer Service Associates to join its Travel and Hospitality Accounts team. This full-time role involves serving guests across multiple channels and resolving inquiries to support partner reputations.

Responsibilities include handling calls, emails, and chats, processing bookings and refunds, and escalating complex issues when needed. Fluency in English and a customer-first mindset are essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service experience preferred.
• Fluency in English with excellent written and spoken communication.

Responsibilities

• Handle inbound and outbound calls, emails, and chat with professional resolutions.
• Assist customers with bookings, confirmations, itinerary changes, and inquiries.
• Provide accurate information on travel packages, accommodations, and services.
• Process refunds, rebooking, and compensation requests per policy.
• Escalate complex or sensitive issues to supervisors when needed.
• Participate in ongoing training to improve product knowledge and skills.
• Collaborate with team members to ensure seamless customer experiences.
• Adhere to company policies and confidentiality regulations.

Skills

Communication skills

English fluency

Problem solving

Multitasking

Patience and empathy

Team player

Time management

Education

High school diploma or equivalent

Customer service certification (advantageous)

Job description

TalentSync Training and Development in Makati City, Metro Manila, seeks enthusiastic Customer Service Associates to join its Travel and Hospitality Accounts team. This full-time role involves serving guests across multiple channels and resolving inquiries to support partner reputations.

Responsibilities include handling calls, emails, and chats, processing bookings and refunds, and escalating complex issues when needed. Fluency in English and a customer-first mindset are essential.