Travel & Healthcare Customer Care Specialist

Recruitify_HR; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional in the Philippines to assist travelers with travel and healthcare inquiries and bookings. You will support customers through phone, email, and chat, resolve issues promptly, and maintain up-to-date knowledge of policies and industry trends while building detailed customer profiles.

Candidates should have 1-3 years of experience and a bachelor's degree, with excellent communication and problem-solving skills.

Qualifications

• Bachelor's degree in a relevant field.
• 1-3 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Assist customers with their travel and healthcare inquiries and bookings.
• Provide exceptional customer service and support through various channels including phone, email, and chat.
• Resolve customer issues and complaints in a timely and efficient manner.
• Maintain up-to-date knowledge of travel policies, healthcare regulations, and industry trends.
• Create and manage customer profiles and documentation for travel and healthcare services.

Skills

Excellent communication

Interpersonal skills

Problem solving

Attention to detail

Multitasking

Education

Bachelor's degree

Job description

Recruitify_HR is seeking a customer service professional in the Philippines to assist travelers with travel and healthcare inquiries and bookings. You will support customers through phone, email, and chat, resolve issues promptly, and maintain up-to-date knowledge of policies and industry trends while building detailed customer profiles.

Candidates should have 1-3 years of experience and a bachelor's degree, with excellent communication and problem-solving skills.