Travel & Healthcare Customer Support Specialist

Gratitude Philippines; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A customer service agency in Metro Manila is looking for a motivated individual to assist customers with travel and healthcare inquiries. The role involves managing bookings, cancellations, and providing solutions to customer issues. Ideal candidates should have 3-5 years of experience in customer service, strong communication and problem-solving skills, and a customer-focused attitude. Flexible working hours are required, including weekends and holidays.

Qualifications

• 3-5 years of experience in customer service or related industry.
• Ability to work under pressure and handle multiple tasks effectively.
• Empathetic and customer-focused attitude.

Responsibilities

• Assist customers with travel and healthcare inquiries, providing accurate information and support.
• Manage bookings, cancellations, and changes to travel itineraries.
• Offer solutions to customer issues, ensuring a smooth and satisfactory experience.
• Maintain up-to-date knowledge of travel regulations and healthcare guidelines.
• Document customer interactions and feedback for continuous improvement.

Skills

Strong communication

Problem-solving

Education

Diploma or equivalent

Job description

A customer service agency in Metro Manila is looking for a motivated individual to assist customers with travel and healthcare inquiries. The role involves managing bookings, cancellations, and providing solutions to customer issues. Ideal candidates should have 3-5 years of experience in customer service, strong communication and problem-solving skills, and a customer-focused attitude. Flexible working hours are required, including weekends and holidays.