Travel Experience Planner

Reliable Solutions International OPC; Iloilo City; On-site; PHP 201,000 - 290,000; Full time

Job summary

ABS FACADE INT. OPC in Iloilo City is seeking a Travel Associate to deliver exceptional service and craft tailored itineraries for business and leisure travelers.

This full-time role focuses on client communication, budgeting, destination research, and day-by-day planning. You will build vendor relationships, research fares, and assist with issues like cancellations and refunds while maintaining accurate records.

Qualifications

• Degrees in travel, tourism, hospitality, languages, leisure, business studies, or any related fields.
• Minimum of 1 year of professional experience in travel and tourism with strong customer service.

Responsibilities

• Offer clients advice about travel destinations and budgets.
• Create day-by-day itineraries personalized to clients’ interests and budgets.
• Research fares and rates to secure best deals for transportation, dining, accommodations and activities.
• Maintain records of bookings, payments, and meetings.
• Build and maintain relationships with travel and tour vendors.

Skills

Communication

Sales

Customer service

Travel planning

Organization

Time management

Negotiation

Independence

Education

Travel hospitality degree

Job description

About the role

We are seeking a talented and experienced Travel Associate to join our dynamic team at ABS FACADE INT. OPC in Iloilo City, Iloilo. As a Travel Associate, you will play a crucial role in providing exceptional customer service and planning unforgettable travel experiences for our clients. This is a full-time position, offering you the opportunity to thrive in a fast-paced and rewarding environment.

Responsibilities

The main job of a Travel Associate is to help clients have successful trips for business and pleasure.Generalduties andresponsibilitiesinclude:

• Offeringclients advice abouttravel destinations
• Helping clients establish realistic budgets for their trips and working to develop travel packages that align with those budgets
• Researching faresand rates to find the best deals on transportation, dining, accommodations and activities
• Educating clients about safety and security while traveling
• Determining necessary travel documents
• Creating day-by-day itineraries personalized based on clients’ interests, preferences and budgets
• Providingguides, maps, eventcalendars and other useful information to clients
• Following up with clients about travel plans and making adjustments as needed
• Assisting with the resolution of unexpected problems, such as canceled flights or issues with hotel reservations conflicts, complaints, cancelations and refunds
• Builds and maintains relationships with travel and tour vendors.
• Conducts research on destinations and industry trends.
• Maintains accurate records of bookings, payments, transactions, phone calls and meetings.
• Contributes to agency efforts by accomplishing related tasks as needed.

Skills and Qualifications:

• Degrees in travel, tourism, hospitality, languages, leisure, business studies, or any related fields
• Minimum of 1 year of professional experience in the travel and tourism sector, with a strong understanding of industry standards, customer service, and travel coordination
• Strong communication and sales skills and excellent customer service skills
• Familiarity with the latest travel trends, including popular vacation locations and activities
• Strong organizational and planning skills
• Excellent time management skills
• Understanding of foreign and domestic travel requirements or restrictions
• Strong negotiation skills to secure the best deals for their clients
• Ability to work under pressure and meet deadlinesPatience and perseverance when unforeseen issues arise
• Ability to work independently or with a team if needed
• Background in hospitality or tourism