Travel Customer Support Representative | START ASAP | Pasig City

Arbitrail MNL Inc.; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Arbitrail MNL Inc. is seeking a Customer Support Representative to assist customers with travel and accommodation needs, handling reservation-related concerns and coordinating with partners to ensure accuracy and timeliness.

You will use Zendesk and other tools to manage requests, document interactions, and maintain professional communication with customers and hotels. Onsite work in Ortigas, Pasig City is required.

Qualifications

• 6+ months in a BPO or customer service role.
• Experience with travel or hotel reservations is a plus.
• Proficient in verbal and written English communication.
• Able to handle multiple customer concerns while maintaining accuracy.
• Willing to work onsite in Ortigas, Pasig City.

Responsibilities

• Assist customers by phone regarding hotel and travel reservations.
• Provide information for booking inquiries, modifications, and related concerns.
• Coordinate with hotels, suppliers, and internal teams to resolve requests.
• Investigate and resolve booking issues promptly.
• Use Zendesk and other tools to manage requests and document interactions.
• Document customer conversations and follow up on pending concerns.

Skills

Verbal communication

Written communication

Multitasking

Problem solving

Customer service

Onsite work readiness

Tools

Zendesk

Job description

About the role

We are looking for a Customer Support Representative to assist customers with their travel and accommodation needs. The role focuses on handling reservation-related concerns, coordinating with travel partners, and ensuring that customer requests are addressed accurately and efficiently.

Key responsibilities

• Assist customers through phone calls regarding hotel and travel reservations

• Provide information and assistance for booking inquiries, modifications, and other reservation concerns

• Coordinate with hotels, suppliers, and internal teams to address customer requests

• Investigate and resolve booking-related issues in a timely manner

• Use Zendesk and other support tools to manage customer requests and maintain accurate records

• Document customer interactions and follow up on pending concerns when necessary

• Maintain professional and courteous communication with customers and business partners

• Perform other customer support duties related to the account

About you

• At least 6 months of BPO or customer service experience

• Experience handling travel, hotel, reservations, or related accounts is an advantage

• Good verbal and written English communication skills

• Comfortable communicating with customers through phone and support platforms

• Knowledge of Zendesk or similar CRM/ticketing systems is an advantage

• Able to manage multiple customer concerns while maintaining accuracy

• Good judgment and problem-solving skills

• Willing to work onsite in Ortigas, Pasig City