Travel Customer Support Representative

Arbitrail MNL Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Arbitrail MNL Inc. is seeking a Customer Support Representative to assist customers with their travel and accommodation needs, focusing on reservations and coordinating with travel partners. You will handle inquiries via phone and email, resolve booking issues, and document interactions using Zendesk and other tools.

Strong English communication and multi-tasking are essential. The role is onsite in Metro Manila with opportunities to collaborate across teams and ensure accurate, timely responses

Qualifications

• 6 months of BPO or customer service experience.
• Experience handling travel, hotel reservations, or related accounts is advantageous.
• Strong verbal and written English communication skills.

Responsibilities

• Assist customers via phone and email with hotel and travel reservations.
• Provide information and assistance for booking inquiries, modifications, and other reservation concerns.
• Coordinate with hotels, suppliers, and internal teams to address customer requests.
• Investigate and resolve booking-related issues in a timely manner.
• Use Zendesk and other support tools to manage customer requests and maintain accurate records.
• Document customer interactions and follow up on pending concerns when necessary.
• Maintain professional and courteous communication with customers and business partners.
• Perform other customer support duties related to the account.

Skills

Customer service

English communication

Phone support

Tools

Zendesk

Job description

About the role

We are looking for a Customer Support Representative to assist customers with their travel and accommodation needs. The role focuses on handling reservation-related concerns, coordinating with travel partners, and ensuring that customer requests are addressed accurately and efficiently.

Key responsibilities

• Assist customers via phone and email with hotel and travel reservations.
• Provide information and assistance for booking inquiries, modifications, and other reservation concerns
• Coordinate with hotels, suppliers, and internal teams to address customer requests
• Investigate and resolve booking-related issues in a timely manner
• Use Zendesk and other support tools to manage customer requests and maintain accurate records
• Document customer interactions and follow up on pending concerns when necessary
• Maintain professional and courteous communication with customers and business partners
• Perform other customer support duties related to the account

About you

• At least 6 months of BPO or customer service experience
• Experience handling travel, hotel, reservations, or related accounts is an advantage
• Strong verbal and written English communication skills
• Comfortable communicating with customers through phone and support platforms
• Knowledge of Zendesk or similar CRM/ticketing systems is an advantage
• Able to manage multiple customer concerns while maintaining accuracy
• Good judgment and problem-solving skills
• Open to working onsite in either Ortigas or Makati City.