Travel Concierge & Reservations Specialist

Starlegends Adventure Inc.; Tacloban; On-site; PHP 201,000 - 312,000; Full time

Job summary

A travel agency is seeking a Customer Service Representative in Tacloban. Responsibilities include assisting customers with travel inquiries, managing reservations, and providing tailored recommendations. The ideal candidate should have a Bachelor's degree and 1-3 years of experience in customer service within the travel industry. Strong communication skills and attention to detail are essential for this role.

Qualifications

• Minimum of 1-3 years of experience in customer service, preferably in the travel industry.

Responsibilities

• Assist customers with inquiries related to travel packages.
• Handle the reservation process including booking changes.
• Provide tailored recommendations based on customer preferences.
• Maintain accurate customer records using CRM software.
• Resolve customer issues efficiently.

Skills

Strong customer service skills

Ability to handle inquiries effectively

Proficiency in booking and reservation systems

Excellent communication skills

Strong attention to detail

Ability to upsell packages

Education

Bachelor’s degree in Hospitality, Tourism, Business, or a related field

Job description

A travel agency is seeking a Customer Service Representative in Tacloban. Responsibilities include assisting customers with travel inquiries, managing reservations, and providing tailored recommendations. The ideal candidate should have a Bachelor's degree and 1-3 years of experience in customer service within the travel industry. Strong communication skills and attention to detail are essential for this role.