Travel Client Success Specialist

Goway Travel; Manila; On-site; PHP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid personal days

Comprehensive medical, dental, and vision coverage

Continuous learning and training opportunities

Exclusive discounts on worldwide getaways

Job summary

Goway Travel in Manila seeks a proactive Customer Experience Agent to deliver exceptional support across travel and post-travel services. The ideal candidate will manage client inquiries through phone and email, ensuring first-class service.

This full-time role requires flexibility and strong problem-solving skills. Joining Goway means enjoying competitive salary, performance incentives, and exclusive travel perks.

Qualifications

• Previous experience in DMC operations, travel agency, or tour operator roles preferred.
• Ability to adapt to varying priorities and schedules.
• Passion for delivering exceptional client experiences consistently.

Responsibilities

• Provide exceptional support to clients via phone, email, and other channels.
• Act as a trusted advisor to clients, anticipating their needs.
• Document all interactions thoroughly to ensure continuity of client records.

Skills

Strong verbal and written communication skills

Excellent problem-solving skills

Proficiency in CRM systems and reservation platforms

Ability to multitask

Tools

iVector

Salesforce

Tour Plan

hotel beds

Job description

Goway Travel in Manila seeks a proactive Customer Experience Agent to deliver exceptional support across travel and post-travel services. The ideal candidate will manage client inquiries through phone and email, ensuring first-class service.

This full-time role requires flexibility and strong problem-solving skills. Joining Goway means enjoying competitive salary, performance incentives, and exclusive travel perks.