Travel Claims Data Analyst: Insightful Investigations

Amadeus; Taguig; Híbrido; PHP 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work setup (2-3 days onsite)

Resumo da oferta

Amadeus is seeking a Claims Data Associate to investigate claims resulting from financial losses, ensure accurate processing, and deliver actionable insights to improve decision-making. You will work with internal and external stakeholders to resolve issues while upholding industry standards.

The ideal candidate has a bachelor's in Tourism or related field, at least 1 year in airline/travel with Amadeus, and strong analytical and collaboration skills.

Qualificações

• Bachelor's degree in Tourism or equivalent.
• Minimum 1 year airline/travel industry experience using Amadeus.
• Working knowledge in claims processing and investigation in travel/airline industry, including reissuance and refunds, using Amadeus products and solutions.
• Understanding of airline industry, agency environment and ticketing.
• Knowledgeable on GDS and Amadeus Ticket Changer.
• Strong analytical, problem-solving and project management skills.
• Flexible to work multiple shifts including weekends and holidays.
• Hybrid work setup (2-3 days onsite). Location: BGC, Taguig.

Responsabilidades

• Investigate claims for ATC/NPC/PRI products and provide resolutions or recommendations.
• Perform investigations, quality analysis, and quality checks on claims escalated by customers.
• Ensure compliance with processes and procedures to meet targets.
• Collaborate with customers, claims payment, and operations teams to understand requirements.
• Provide recommendations for process optimization and adjustments.

Conhecimentos

Analytical thinking

Problem solving

Project management

Formação académica

Bachelor's degree in Tourism or equivalent

Ferramentas

Amadeus

GDS

Amadeus Ticket Changer

Descrição da oferta de emprego

Amadeus is seeking a Claims Data Associate to investigate claims resulting from financial losses, ensure accurate processing, and deliver actionable insights to improve decision-making. You will work with internal and external stakeholders to resolve issues while upholding industry standards.

The ideal candidate has a bachelor's in Tourism or related field, at least 1 year in airline/travel with Amadeus, and strong analytical and collaboration skills.