Claims Data Associate

Amadeus; Makati; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Amadeus in Manila (BGC, Taguig) is seeking a Claims Data Associate to specialize in investigating claims arising from financial losses while using Amadeus systems. You will ensure accuracy of claims processing and deliver insights to improve decision-making.

The ideal candidate has a bachelor's in Tourism or equivalent, at least 1 year airline/travel industry experience with Amadeus, and strong analytical skills.

Qualifications

• Bachelor's degree in Tourism or equivalent.
• Minimum 1 year airline/travel industry experience using Amadeus.
• Working knowledge in claims processing and investigation in the travel/airline industry.
• Understanding of airline industry, agency environment and ticketing.
• Knowledgeable on Amadeus Ticket Changer.

Responsibilities

• Investigate claims and provide resolutions for Amadeus customers.
• Perform quality analysis and checks on claim records.
• Observe compliance of processes to achieve targets.
• Collaborate with customers, claims payment, and operations teams.

Skills

Analytical skills

Problem solving

Project management

GDS knowledge

Amadeus knowledge

Travel industry experience

Hybrid work flexibility

Education

Bachelor's degree in Tourism or equivalent

Tools

Amadeus

GDS

Job description

Job Description

Job Title

Claims Data Associate

Purpose of this role:

The associate claims data analyst will specialize in investigating claims as a result of a financial loss in using Amadeus, ensuring the accuracy of claims processing, and delivering actionable insights to improve decision-making. This role sometimes involves working closely with internal or external stakeholders to provide expertise in resolving claims issues while adhering to industry and organizational standards.

In this role you will

Accountabilities:

Claims Investigation

• Become an expert on the area of (ATC/NPC/PRI) product to provide resolution and/or recommendations on claim cases received and escalated by Amadeus Customers.
• Provide Investigation, Quality Analysis , Quality Checks on claim records escalated by Amadeus customers.

Claims Processes

• Observe compliance of processes and procedures necessary to achieve operational targets.
• Provide Investigation, Quality Analysis , Quality Checks on claim records escalated by Amadeus customers.

Stakeholder Collaboration

• Collaborate with customers, claims payment, and operations teams to understand business requirements.
• Provide recommendations for process optimization and adjustments.

About the ideal candidate

• Bachelor's degree holder in Tourism or equivalent
• Minimum 1 year airline/travel industry experience using Amadeus
• Working knowledge in claims processing and investigation in the travel/airline industry, reissuance and refunds of tickets, pricing etc., using Amadeus products and solutions.
• Understanding of airline industry, agency environment and ticketing.
• Knowledgeable on GDS and Amadeus Ticket Changer
• Good analytical, problem solving, project management
• Flexibility is expected to handle multiple shifts as required by the business including weekends and holidays
• Amenable to work on a hybrid work setup (2-3 days a week onsite). Location: BGC, Taguig

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.