Travel Booking & Customer Support Specialist

Orbit Teleservices; Marikina; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive compensation

Exposure to travel accounts

Mentorship opportunities

Job summary

Orbit Teleservices in Metro Manila is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and delivering accurate information.

You will handle inquiries via phone, email, or chat, assist with bookings, modifications, or cancellations, and escalate complex cases when needed. This is an onsite role with rotating shifts, including nights, weekends, and holidays.

Qualifications

• Excellent English communication and attention to detail are required.
• Customer-focused with problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Onsite availability in Metro Manila.

Responsibilities

• Handle travel-related inquiries via phone, email, or chat.
• Assist clients with bookings, modifications, or cancellations.
• Provide accurate information on travel options, schedules, and promotions.
• Record all interactions and maintain up-to-date documentation.
• Escalate complex cases to supervisors.
• Meet service quality and customer satisfaction goals.

Skills

Excellent English

Attention to detail

Customer-focused

Problem solving

Multitasking

Basic computer skills

Education

High School or Senior High School

College preferred

Job description

Orbit Teleservices in Metro Manila is hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries, ensuring smooth bookings and delivering accurate information.

You will handle inquiries via phone, email, or chat, assist with bookings, modifications, or cancellations, and escalate complex cases when needed. This is an onsite role with rotating shifts, including nights, weekends, and holidays.