Travel Account Agent – GDS Booking & Support

Metacom Careers; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

HMO

Training & Development

Paid leaves & 13th month pay

Night differential pay

Job summary

Metacom Careers is seeking a Customer Service Representative for a Travel Account to work on-site in Quezon City. The role requires 1 year of GDS experience and involves handling complex flight bookings and itineraries.

Responsibilities include assisting travelers, providing destination information, resolving issues with empathy, and maintaining thorough records, with opportunities for growth in a modern on-site work environment.

Qualifications

• Minimum 1 year of solid experience utilizing any GDS platform.

Responsibilities

• Assist customers with inquiries regarding travel bookings and services.
• Provide information on travel packages, destinations, and itineraries.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Empathy

Multitasking

Education

High School Graduate

Tools

Amadeus

Sabre

Apollo

Job description

Metacom Careers is seeking a Customer Service Representative for a Travel Account to work on-site in Quezon City. The role requires 1 year of GDS experience and involves handling complex flight bookings and itineraries.

Responsibilities include assisting travelers, providing destination information, resolving issues with empathy, and maintaining thorough records, with opportunities for growth in a modern on-site work environment.