Translation Management Associate Product Owner

Copeland; Quezon City; On-site; PHP 800,000 - 1,300,000; Full time

Job summary

Copeland is seeking a TMS Product Owner to support the Digital Capability team, coordinating with web, PIM, and DAM to manage translation and content platforms. The role oversees translations across vendors, maintenance of TMS systems, and governance of content workflows under the Digital Demand Lead.

The ideal candidate is a strong communicator with MarTech experience, capable of cross-functional collaboration with marketing, business, and technology teams. Travel is expected at 1-5% as needed.

Qualifications

• 1 year managing a digital SAAS Platform.
• 3 years of general digital/MarTech/IT experience.
• Strong project management skills.
• Ability to learn and administer SAS platforms.
• Advanced MS Office and business systems skills.
• Strategic/critical thinking and problem solving.
• Willing to work mid-shift schedule (3pm-12am).
• 1 year managing Translation Services (GlobalLink, Smartling, Phrase).
• 5 years of digital/martech/IT experience.
• Basic JSON knowledge.
• Knowledge of ChatGPT or AI tools.

Responsibilities

• Perform administration of platform systems, users, roles and data across enterprise tools.
• Build enhancements for data and metadata to manage platform-related integrations and backlog.
• Monitor translation requests, coordinate delivery activities and ensure timely completion.
• Maintain data quality and adhere to standard processes for system operation.
• Collaborate with PIM, DAM, Web and Commerce teams to support content processes.
• Assist users with content submissions, exports, troubleshooting and adoption.
• Train and document governance standards and operating procedures.
• Coordinate with vendor teams for system setup and issue resolution.
• Track and manage translation submissions and billing.
• Monitor translation volumes, turnaround times and platform utilization.

Skills

Digital SAAS Platform management

MarTech/IT experience

Project management

JSON knowledge

AI tools (ChatGPT)

MS Office & business systems

Tools

GlobalLink

Smartling

Phrase

Job description

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Description

The TMS associate Product Owner is a role to support a capability as part of the Digital Capability team under Digital Marketing which supports and enabling the strategies of Copeland and subsequent businesses. This capability specialist will coordinate with other capability owners (such as web, PIM, & DAM) to manage, document, process, and govern tools and platforms related to the capability.

Further this product owner will operate across our business units and functional teams to overseeing and managing their translation needs with our vendors as well as maintenance, development, and management of the TMS systems, ensuring accuracy, and facilitating efficient operation and distribution of the content translations.

The ideal candidate will be a critical thinker, a self-starter, an excellent communicator, possessing experience with marketing technology (MarTech) with experience managing a ditigal platform. Partnering with key marketing, business, and technology leads, the TMS product owner will support the digital capability roadmap and framework. This role will report to the Digital Demand Lead.

Duties & Responsibilities

• Perform administration of platform systems, users, roles and associated data across a range of enterprise tools including those that may be assigned on an ongoing basis.
• Build enhancements for data and metadata to manage platform in relation to integrations and capability; managing backlog for future improvements.
• Monitor & facilitate translation requests, coordinate delivery activities and ensure timely completion of translation projects.
• Maintain data quality and hygiene and adherence to standard processes to ensure proper operation of systems (Primarily TMS - Translation Management System and other related platforms).
• Collaborate with capability owners across PIM, DAM, Web and Commerce to support integrated content processes.
• Assist users in with content submissions, exports, troubleshooting and platform adoption.
• Train and document governance standards, business processes, system configurations and operating procedures.
• Coordinate with vendor support teams for system setup, configuration, and issue resolution for supported platforms.
• Track and manage orders and billing related to submissions
• Monitor operational metrics including translation volumes, turnaround times and platform utilization.

Other

• Excellent collaboration, communication and presentation skills
• Experience working with and gathering requirements from stakeholders.
• Excellent listening skills to understand and interpret stakeholder responses.
• Strong facilitation skills to lead requirements and user story sessions
• Strong interpersonal skills
• Analytical skills to understand health of system and adjust system operation practices

Additional Information

Travel

approximately 1-5%

Requirements

Basic

• One (1) year managing a digital SAAS Platform
• Three (3) years of general digital/martech/IT experience
• Strong project management skills.
• Skill in learning and administering SAS (Software as System) platforms
• Advanced computer application skills such as MS Office Applications and other Business Systems and tools
• Ability to think strategically/critically and problem solve with commitment to achieving goals.
• Work mid-shift schedule (3pm-12am) but willing to work on occasional (planned) shifting operations to support the assigned business group.

Preferred

• One (1) year managing Translation Services such as GlobalLink, Smartling, Phrase, etc
• Five (5) years of digital/martech/IT experience
• Basic knowledge in JSON
• Basic knowledge of ChatGPT or AI tools

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, a