Performance & Process Excellence Lead

iOPEX Tech; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive pay

Fun employee activities

Stable career

Weekly learning sessions

Fast career growth

Easy-to-reach office location

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Job summary

iOPEX Technologies is hiring a Performance Excellence Lead/Manager to drive process improvements using analytics and quantitative methods at Bonifacio Global City, Taguig.

The role partners with stakeholders across operations to identify gaps, analyze performance, and implement new processes with data-driven recommendations.

If you have 3+ years in project management/people operations in a BPO setting and strong communication, you could grow with us.

Qualifications

• Should have at least 3 years of experience as Project Management/People operations on a BPO set up
• Demonstrated quantitative skills with the highest degree of precision
• Excellent communication skills, including extensive experience meeting and presenting to key stakeholders
• Experience in business and data analysis is an advantage
• Lean/Six Sigma certification is preferred but not required
• Humility, flexibility, good interpersonal skills and the ability to lead difficult conversations is a must
• Proven experience of working successfully in a collaborative team environment across different cultures, operating with and influencing others to achieve a common objective
• Ability to network, collaborate and lead work with involvement from Operations management and customer leadership teams of various functions
• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Responsibilities

• Partner with key stakeholders to assess, deep dive and solve process gaps that impacts the performance of the site
• Enhance the performance management, including process improvement, benefits, and welfare programs, providing recommendations through data & insights
• Work closely with department heads on their organizational design and change management
• Analyze and share actionable insights and trends to Operations and support groups
• Oversee management of a project through regular status reporting and stakeholder management
• Build expertise in specific business units / programs
• Work with departmental heads to establish project teams and ensure the objectives of the required improvement are identified, owned, documented and measured in order to allow progress reporting.
• Develop alternatives to enhance operational policies, standards and procedures
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle

Skills

Project management

People operations

Quantitative analysis

Communication

Data analysis

Lean Six Sigma

Stakeholder management

Team leadership

Cross-cultural collaboration

Shift scheduling

Job description

iOPEX Technologies is hiring a Performance Excellence Lead/Manager to drive process improvements using analytics and quantitative methods at Bonifacio Global City, Taguig.

The role partners with stakeholders across operations to identify gaps, analyze performance, and implement new processes with data-driven recommendations.

If you have 3+ years in project management/people operations in a BPO setting and strong communication, you could grow with us.