Transition & Reporting Manager: Automation & Delivery Lead

PwC Acceleration Center Manila; Taguig; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Transition Tools & Reporting Manager to lead outsourced service transitions, oversee delivery teams, and drive performance across client engagements in advisory, assurance, tax, and business services.

You will mentor staff, plan programs, manage risks, and shape continuous improvement initiatives that reduce costs and boost service quality while upholding PwC's standards and values.

Qualifications

• Bachelor's degree or higher required.
• 7–11 years of experience preferred.
• Fluency in English (oral and written) required.

Responsibilities

• Lead the transition and management of outsourced services to streamline client operations.
• Oversee delivery teams to optimize performance and manage delivery risks.
• Implement continuous improvement strategies to enhance managed services processes and tools.
• Utilize project management to plan, budget, and execute client service engagements.
• Analyze system components to identify interactions and improve service delivery.
• Develop automation solutions to improve business process efficiency and reduce costs.
• Coach team members to leverage strengths and meet client expectations.
• Engage in strategic planning to identify opportunities for business transformation.
• Manage stakeholder relationships to address conflicts and facilitate service excellence.
• Embrace technology and innovation to enhance service delivery and client satisfaction.

Skills

Project management

Leadership

Process optimization

Education

Bachelor's degree

Job description

PwC Acceleration Center Manila is seeking a Transition Tools & Reporting Manager to lead outsourced service transitions, oversee delivery teams, and drive performance across client engagements in advisory, assurance, tax, and business services.

You will mentor staff, plan programs, manage risks, and shape continuous improvement initiatives that reduce costs and boost service quality while upholding PwC's standards and values.