Transformation Director (US Healthcare)

TP; Metro Manila; On-site; PHP 11,465,000 - 15,924,000; Full time

Job summary

TP Philippines is seeking a visionary Digital Services and Transformation Director to shape and accelerate Healthcare transformation across North America, turning opportunities in AI, automation, analytics, and process excellence into scalable solutions that improve customer experience and business performance.

This senior leadership role requires driving transformation strategy, engaging with senior client and internal leaders, and delivering measurable value through innovative digital

Qualifications

• 10+ years of experience in transformation, consulting, process excellence, technology, digital transformation, or operations.
• Strong experience leading large-scale, client-facing transformation programs.
• Healthcare, Healthcare CX/BPO, payer, provider, pharmacy, or related experience strongly preferred.
• Demonstrated experience delivering measurable value through AI, automation, digital solutions, analytics, and process improvement.
• Strong experience in business-case development, transformation roadmaps, and value realization.
• Proven ability to engage and influence senior client and internal executives.
• Strong commercial, analytical, and financial acumen.
• Ability to lead complex initiatives across a highly matrixed organization.

Responsibilities

• Define and drive the Healthcare transformation strategy and roadmap across North America.
• Identify opportunities across AI, automation, analytics, process excellence, digital solutions.
• Conduct diagnostics to identify performance gaps, root causes, and improvement opportunities.
• Build and prioritize the transformation pipeline based on business value, feasibility, investment, and speed to impact.
• Bring Healthcare trends, best practices, and emerging technologies into transformation strategies.
• Shape opportunities leveraging GenAI, Agentic AI, conversational AI, automation, analytics, and digital self-service.
• Redesign processes and customer/member journeys to reduce complexity, improve experience, and increase efficiency.
• Partner with Solution Architects, engineering, product, and technology teams to move opportunities from concept to pilot to production and scale.
• Identify successful solutions that can be replicated across healthcare clients.
• Act as a strategic transformation partner to senior client and internal leadership.
• Lead executive transformation reviews, innovation workshops, and roadmap discussions.
• Translate complex business and technology opportunities into clear executive recommendations and business cases.
• Influence client transformation priorities and build alignment around investments, implementation, and expected outcomes.
• Strengthen the organization's position as a strategic transformation partner to healthcare clients.
• Build transformation expertise across payer, provider, pharmacy, patient/member services, claims, enrolment, billing, and related healthcare journeys.
• Ensure transformation solutions appropriately consider privacy, security, regulatory, and compliance requirements.
• Develop reusable Healthcare use cases, transformation frameworks, solutions, and best practices.

Skills

Transformation leadership

Large-scale programs

Healthcare domain

AI & automation

Business-case development

Executive engagement

Commercial & analytical acumen

Matrixed leadership

Job description

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Opportunity

TP Philippines is seeking a visionary Digital Services and Transformation Director to shape and accelerate Healthcare transformation across North America. This high-impact role will turn opportunities in AI, automation, analytics, and process excellence into scalable solutions that improve customer experience and business performance.

The Responsibilities & Duties

• Define and drive the Healthcare transformation strategy and roadmap across North America.
• Identify opportunities across AI, automation, analytics, process excellence, digital solutions.
• Conduct diagnostics to identify performance gaps, root causes, and improvement opportunities.
• Build and prioritize the transformation pipeline based on business value, feasibility, investment, and speed to impact.
• Bring Healthcare trends, best practices, and emerging technologies into transformation strategies.

AI, Digital & Process Transformation

• Shape opportunities leveraging GenAI, Agentic AI, conversational AI, automation, analytics, and digital self-service.
• Redesign processes and customer/member journeys to reduce complexity, improve experience, and increase efficiency.
• Partner with Solution Architects, engineering, product, and technology teams to move opportunities from concept to pilot to production and scale.
• Identify successful solutions that can be replicated across healthcare clients.

Client & Executive Engagement

• Act as a strategic transformation partner to senior client and internal leadership.
• Lead executive transformation reviews, innovation workshops, and roadmap discussions.
• Translate complex business and technology opportunities into clear executive recommendations and business cases.
• Influence client transformation priorities and build alignment around investments, implementation, and expected outcomes.
• Strengthen the organization's position as a strategic transformation partner to healthcare clients.
• Build transformation expertise across payer, provider, pharmacy, patient/member services, claims, enrolment, billing, and related healthcare journeys.
• Ensure transformation solutions appropriately consider privacy, security, regulatory, and compliance requirements.
• Develop reusable Healthcare use cases, transformation frameworks, solutions, and best practices.

The Qualifications

• 10+ years of experience in transformation, consulting, process excellence, technology, digital transformation, or operations.
• Strong experience leading large-scale, client-facing transformation programs.
• Healthcare, Healthcare CX/BPO, payer, provider, pharmacy, or related experience strongly preferred.
• Demonstrated experience delivering measurable value through AI, automation, digital solutions, analytics, and process improvement.
• Strong experience in business-case development, transformation roadmaps, and value realization.
• Proven ability to engage and influence senior client and internal executives.
• Strong commercial, analytical, and financial acumen.
• Ability to lead complex initiatives across a highly matrixed organization.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Diversity, Equity & Inclusion

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.