Healthcare Transformation Director, North America

TP; Metro Manila; On-site; PHP 11,465,000 - 15,924,000; Full time

Job summary

TP Philippines is seeking a visionary Digital Services and Transformation Director to shape and accelerate Healthcare transformation across North America, turning opportunities in AI, automation, analytics, and process excellence into scalable solutions that improve customer experience and business performance.

This senior leadership role requires driving transformation strategy, engaging with senior client and internal leaders, and delivering measurable value through innovative digital

Qualifications

• 10+ years of experience in transformation, consulting, process excellence, technology, digital transformation, or operations.
• Strong experience leading large-scale, client-facing transformation programs.
• Healthcare, Healthcare CX/BPO, payer, provider, pharmacy, or related experience strongly preferred.
• Demonstrated experience delivering measurable value through AI, automation, digital solutions, analytics, and process improvement.
• Strong experience in business-case development, transformation roadmaps, and value realization.
• Proven ability to engage and influence senior client and internal executives.
• Strong commercial, analytical, and financial acumen.
• Ability to lead complex initiatives across a highly matrixed organization.

Responsibilities

• Define and drive the Healthcare transformation strategy and roadmap across North America.
• Identify opportunities across AI, automation, analytics, process excellence, digital solutions.
• Conduct diagnostics to identify performance gaps, root causes, and improvement opportunities.
• Build and prioritize the transformation pipeline based on business value, feasibility, investment, and speed to impact.
• Bring Healthcare trends, best practices, and emerging technologies into transformation strategies.
• Shape opportunities leveraging GenAI, Agentic AI, conversational AI, automation, analytics, and digital self-service.
• Redesign processes and customer/member journeys to reduce complexity, improve experience, and increase efficiency.
• Partner with Solution Architects, engineering, product, and technology teams to move opportunities from concept to pilot to production and scale.
• Identify successful solutions that can be replicated across healthcare clients.
• Act as a strategic transformation partner to senior client and internal leadership.
• Lead executive transformation reviews, innovation workshops, and roadmap discussions.
• Translate complex business and technology opportunities into clear executive recommendations and business cases.
• Influence client transformation priorities and build alignment around investments, implementation, and expected outcomes.
• Strengthen the organization's position as a strategic transformation partner to healthcare clients.
• Build transformation expertise across payer, provider, pharmacy, patient/member services, claims, enrolment, billing, and related healthcare journeys.
• Ensure transformation solutions appropriately consider privacy, security, regulatory, and compliance requirements.
• Develop reusable Healthcare use cases, transformation frameworks, solutions, and best practices.

Skills

Transformation leadership

Large-scale programs

Healthcare domain

AI & automation

Business-case development

Executive engagement

Commercial & analytical acumen

Matrixed leadership

Job description

TP Philippines is seeking a visionary Digital Services and Transformation Director to shape and accelerate Healthcare transformation across North America, turning opportunities in AI, automation, analytics, and process excellence into scalable solutions that improve customer experience and business performance.

This senior leadership role requires driving transformation strategy, engaging with senior client and internal leaders, and delivering measurable value through innovative digital