DE033703-Business Transformation Senior Manager

8003 Accenture Inc Company; Muntinlupa; Hybrid; PHP 2,500,000 - 4,500,000; Full time

Job summary

Accenture Philippines is seeking a Business Transformation Senior Manager to lead end-to-end insurance transformation programs across Claims, Underwriting, Policy Admin, Billing and Customer Service. You will design operating models, drive automation and AI initiatives, and develop roadmaps aligned with regulatory and growth goals.

You will serve as a trusted advisor to senior client leadership, manage multi-stakeholder relationships, and mentor high-performing teams across locations, while

Qualifications

• At least 10-12 years overall experience in transformation or consulting.
• Insurance domain knowledge across Claims, Underwriting, Policy Admin, Billing, Customer Service.
• Experience with AI / RPA initiatives and process optimization.
• Leadership experience in large, cross-functional teams.

Responsibilities

• Lead end-to-end insurance transformation programs from assessment to value realization.
• Design future-state operating models for insurance operations.
• Drive automation and AI-led transformation initiatives to improve efficiency.
• Develop transformation roadmaps aligned with client strategy and regulatory needs.
• Provide senior client advisory and manage stakeholder relationships.

Skills

Insurance domain

AI / RPA

Leadership

Industry expertise

Education

College graduates

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Business Transformation Senior Manager

WORK SETUP: Hybrid

RESPONSIBILITIES:

Transformation Strategy & Execution?

• Lead end-to-end insurance transformation programs, from assessment and business case development through implementation and value realization.?
• Design future-state operating models for insurance operations across Claims, Underwriting, Policy Administration, Billing, and Customer Service.?
• Drive process optimization, automation, and AI-led transformation initiatives to improve efficiency and business outcomes.?
• Develop transformation roadmaps aligned with client strategic priorities, regulatory requirements, and growth objectives.?
• Identify and deliver productivity, quality, and customer experience improvements across insurance operations.?

Insurance Domain Leadership?

• Provide subject matter expertise on insurance processes, operating models, and industry best practices.?
• Lead business process redesign initiatives across Claims Management, Underwriting Operations, Policy Administration, New Business & Onboarding, Customer Service, Broker and Agent Support, and Compliance and Risk Operations.?
• Support insurance-specific transformation opportunities, business cases, and solution development

Digital, Data & AI Transformation?

• Lead adoption of AI, Generative AI, analytics, automation, and workflow technologies within insurance operations.?
• Drive implementation of intelligent claims processing, underwriting automation, knowledge management, and customer engagement solutions.?
• Partner with technology teams to enable digital modernization initiatives across insurance platforms and ecosystems.?
• Leverage data and analytics to drive business insights, productivity improvements, and operational decision-making.?

Client & Stakeholder Management?

• Serve as a trusted advisor to senior client stakeholders and executive leadership teams.?
• Present transformation strategies, business cases, and outcomes to client and Accenture leadership.?
• Manage relationships across business, operations, technology, and transformation stakeholders.?
• Support growth initiatives including opportunity identification, solutioning, and proposal development.?

Financial & Program Governance?

• Establish governance frameworks, transformation offices, and value-tracking mechanisms.?
• Manage program budgets, risks, dependencies, and executive reporting.?
• Ensure delivery of committed business outcomes and transformation benefits.?
• Drive disciplined execution across multiple workstreams and geographies.?

Team Leadership & Capability Building?

• Lead and mentor high-performing transformation teams across locations.?
• Build insurance transformation capabilities and develop future leaders.?
• Foster innovation, collaboration, and continuous improvement across teams.?
• Support hiring, talent development, and succession planning initiatives.?

OTHERS:

• Project Shift Schedule: Mid Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Cubao, Cyberpark Tower 3 and Alabang

SKILLS AND QUALIFICATIONS:

• At least 10-12 years overall experience
• With general insurance experience in any industry
• Insurance experience not necessarily doing BT work
• Relevant experience in AI or RPA
• Black Belt trained or certified
• College graduates
• 8 years leadership experience but open to resources who have been ICs in their previous role/company
• Open to all industries in ASEAN and local market
• With provision for P43/P44 hires

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-create tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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