Transaction Banking Implementation Specialist

Metrobank; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Metrobank in the Philippines seeks a Service Manager to lead the deployment of Transaction Banking solutions and manage client concerns, ensuring clients gain knowledge to operate the facilities effectively.

The role requires coordinating with Account Management, handling complex implementation deals, and conducting comprehensive trainings to support customer success and timely issue resolution.

Qualifications

• Experience deploying Transaction Banking products and solutions.
• Ability to manage complex/non-standard deals.
• Strong training and client-support capabilities.

Responsibilities

• Implement Transaction Banking products and solutions to clients.
• Coordinate pre-implementation requirements with back-office/front-office units.
• Conduct training and retraining of transaction banking facilities.
• Validate and test the cash management solution with clients.
• Provide production support and handle client troubleshooting.
• Maintain implementation records and reports.

Skills

Customer service

Training

Client coordination

Transaction banking

Tools

MBOS

Job description

Metrobank in the Philippines seeks a Service Manager to lead the deployment of Transaction Banking solutions and manage client concerns, ensuring clients gain knowledge to operate the facilities effectively.

The role requires coordinating with Account Management, handling complex implementation deals, and conducting comprehensive trainings to support customer success and timely issue resolution.