Training Team Lead | Permanent WFH | Night Shift | Up to PHP75K

Emapta; Metro Manila; Remote; PHP 670,000 - 837,000; Full time

Benefits offered by this job

Competitive Salary Package

Night differential pay

Fixed weekends off

Permanent WFH arrangement

HMO coverage with dependent

Salary Advance Program

Emapta Academy upskilling

Gym access

Lifestyle perks

Employee referral incentives

Annual leaves

Engagement activities

Mentorship and global exposure

Career growth opportunities

Job summary

Emapta Philippines seeks a seasoned Training Team Lead to shape curricula, coach trainers, and tie development initiatives to measurable business outcomes across Canada and the Philippines. This role offers permanent WFH, weekend offs, and a top-tier employee experience.

You will manage day-to-day training operations, craft curricula, mentor trainers, and ensure programs align with KPIs, with opportunities for global exposure and career growth.

Qualifications

• 3+ years of relevant training experience in a contact centre or BPO environment, including 2+ years leading trainers or a training team.
• Hands-on experience designing, redesigning, or improving training programs and curricula.
• Experience coaching and developing trainers through observation, feedback, performance conversations, certification, and/or development plans.
• Background in supporting new-hire training, refresher training, and upskilling initiatives.
• Ability to create clear, practical training materials using PowerPoint, Canva, and AI-enabled tools.
• Ability to interpret training feedback, performance data, and KPIs and translate findings into improvements.
• Familiarity with learning management system (LMS) platforms.
• Proficiency in Google Workspace.
• Strong training delivery, stakeholder management, cross-functional collaboration, and communication skills.

Responsibilities

• Oversee the day-to-day operations of the training department to support its overall success.
• Assess training needs and develop curricula and programs to address them.
• Lead, mentor, and coach trainers by setting expectations, observing delivery, providing feedback, and managing individual development plans to prepare them for greater responsibilities.
• Ensure every class on the training calendar is staffed and prepared, and flag scheduling conflicts to the Senior Manager early.
• Manage refresher training schedules in collaboration with Workforce Management.
• Work with department leaders and managers to define training requirements for customer operations, including changes from Process Improvement, Product/Development, and Compliance.
• Partner with QA and Documentation to incorporate quality findings and procedure updates into training.
• Support new recruits through direct training and by helping trainers coach and develop their classes.
• Create, review, and maintain training materials, including decks, one-pagers, job aids, and manuals, and coach trainers on making materials clear, visual, and easy to use.
• Maintain an up-to-date curriculum database and accurate training records.
• Apply established educational principles and stay current with new training methods and techniques.
• Evaluate training effectiveness using session feedback, employee skill development, and KPIs to identify improvements.
• Perform other related tasks as required by the employer.

Skills

Team Leadership

Curriculum Design

Coaching

New-hire Training

PowerPoint

Canva

AI Tools

LMS Platforms

Google Workspace

Training Delivery

Tools

PowerPoint

Canva

AI Tools

LMS

Google Workspace

Job description

Strengthen Financial Services Teams Through Training Excellence

iCash is a standout in Canada's digital lending industry, with 1.96 million online loans issued since 2016. Its achievements include over 55,500 positive reviews, 700,000 app downloads, and more than $8.6 million returned through cashback. These milestones reflect its success in making short-term financing convenient and accessible. Combining secure technology with transparent terms and responsible lending practices, our client supports Canadians through unexpected expenses while offering professionals the opportunity to contribute to an established financial services business earning customer loyalty.

Job Description

Great learning creates confident teams and stronger customer experiences. As a Training Team Lead in digital lending, you will shape curricula, coach trainers, and connect development initiatives to measurable business outcomes across Canada. Grow your leadership expertise through a long-term global career with Emapta, combining permanent WFH, weekends off, and a Top 1% employee experience for Top 1% talent.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift, Weekends Off
• Work Setup: Permanent Work From Home
• Salary: PHP 60,000-PHP 75,000

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3+ years of relevant training experience in a contact centre or BPO environment, including 2+ years leading trainers or a training team
• Hands‑on experience designing, redesigning, or improving training programs and curricula
• Experience coaching and developing trainers through observation, feedback, performance conversations, certification, and/or development plans
• Background in supporting new‑hire training, refresher training, and upskilling initiatives
• Ability to create clear, practical training materials using PowerPoint, Canva, and AI‑enabled tools
• Ability to interpret training feedback, performance data, and KPIs and translate findings into improvements
• Familiarity with learning management system (LMS) platforms
• Proficiency in Google Workspace
• Strong training delivery, stakeholder management, cross‑functional collaboration, and communication skills

Your Daily Tasks

• Oversee the day‑to‑day operations of the training department to support its overall success.
• Assess training needs and develop curricula and programs to address them.
• Lead, mentor, and coach trainers by setting expectations, observing delivery, providing feedback, and managing individual development plans to prepare them for greater responsibilities.
• Ensure every class on the training calendar is staffed and prepared, and flag scheduling conflicts to the Senior Manager early.
• Manage refresher training schedules in collaboration with Workforce Management.
• Work with department leaders and managers to define training requirements for customer operations, including changes from Process Improvement, Product/Development, and Compliance.
• Partner with QA and Documentation to incorporate quality findings and procedure updates into training.
• Support new recruits through direct training and by helping trainers coach and develop their classes.
• Create, review, and maintain training materials, including decks, one‑pagers, job aids, and manuals, and coach trainers on making materials clear, visual, and easy to use.
• Maintain an up‑to‑date curriculum database and accurate training records.
• Apply established educational principles and stay current with new training methods and techniques.
• Evaluate training effectiveness using session feedback, employee skill development, and KPIs to identify improvements.
• Perform other related tasks as required by the employer.

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high‑performing professionals build long‑term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world‑class support, and a culture built for excellence.