Training Supervisor

WNS; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

WNS in the Philippines seeks an experienced Training Manager to direct and monitor healthcare/insurance training across processes, ensuring delivery targets are met.

You will review materials, design long-term plans, and collaborate with department managers to set schedules and requirements while maintaining HIPAA and regulatory compliance.

Qualifications

• 3–4 years of managerial experience in a BPO setting is required.
• 1–2 years as a healthcare/insurance trainer preferred.
• Deep understanding of the healthcare insurance cycle and medical terminology (CPT, ICD-10).
• Excellent presentation, analytical, problem-solving, and professional communication skills.

Responsibilities

• Direct and monitor training courses across assigned processes to meet delivery targets.
• Review, evaluate, and update instructional materials and training programs.
• Assess performance trends to design and recommend long-term training plans.
• Consult with department managers to define training scope, schedules and requirements.
• Coordinate schedules, attendees, classrooms, and training aids.
• Adhere to HIPAA, state, federal, URAC, and NCQA standards while supporting quality programs.

Skills

Managerial experience

Healthcare/insurance training

Presentation skills

Analytical thinking

Problem-solving

Stakeholder communication

MS Office

Six Sigma Belt

Tools

MS Office

Six Sigma Yellow/Green Belt

Job description

• Experience: 3–4 years of managerial experience in a BPO setting required; 1–2 years as a healthcare/insurance trainer preferred.
• Domain Knowledge: Deep understanding of the healthcare insurance cycle, medical terminology, CPT, and ICD-10 codes.
• Soft Skills: Excellent presentation, analytical, problem-solving, and professional communication skills for internal and external stakeholders.
• Project Management: Ability to work independently, manage shifting priorities, and meet tight deadlines.
• Technical & Process Skills: Proficiency in MS Office (Word, Excel, PowerPoint); Six Sigma Yellow or Green Belt training is preferred.

Job Description:

• Program Delivery: Direct and monitor training courses across assigned processes to meet delivery targets.
• Content Management: Review, evaluate, and update instructional materials, handouts, and training programs.
• Strategic Planning: Assess performance trends to design and recommend long-term training plans.
• Stakeholder Collaboration: Consult with department managers to define training scope, schedules, and requirements.
• Logistics & Administration: Coordinate schedules, contact attendees, set up classrooms, and manage training aids.
• Compliance & Quality: Adhere strictly to HIPAA, state, federal, URAC, and NCQA standards while supporting quality programs.