Training Specialist I — Elevate Customer Support

iQor; Talisay; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor in the Philippines Iloilo is seeking a Training Materials Developer to update and produce training content aligned with call center customer service philosophy and business needs. You will partner with department leaders, conduct new-hire and recurrent trainings, and tailor methods to diverse learners, delivering effective programs and maintaining training materials.

Join a team focused on continuous improvement and best-practice sharing across facilities, with emphasis on security,

Qualifications

• 1+ year of training experience in a call center
• Experience in creating and delivering training materials and sessions
• Ability to adapt teaching styles to varied learner needs

Responsibilities

• Develop, update and produce training materials in alignment with call center philosophy
• Conduct new hire training sessions and recurrent trainings
• Collaborate with department leaders to identify training needs and communicate policy updates

Skills

Training experience in call center

Education

High school diploma or equivalent

Job description

iQor in the Philippines Iloilo is seeking a Training Materials Developer to update and produce training content aligned with call center customer service philosophy and business needs. You will partner with department leaders, conduct new-hire and recurrent trainings, and tailor methods to diverse learners, delivering effective programs and maintaining training materials.

Join a team focused on continuous improvement and best-practice sharing across facilities, with emphasis on security,