Training Specialist

Pickup Coffee; Manila; Hybrid; PHP 350,000 - 520,000; Full time

Job summary

Pickup Coffee is seeking a dedicated Training Specialist to develop comprehensive programs, modules, and materials for consistent store performance. You will master company policies, procedures, and best practices, then update content to reflect industry standards.

You will analyze training needs, tailor content for diverse learners, and coordinate schedules and logistics across departments. Onboarding and refresher sessions will be a core focus to ensure smooth staff integration.

Qualifications

• Bachelor’s degree or equivalent in relevant field.
• Experience in education or training, preferably corporate.
• Knowledge of training software, MS Office and Google Workspace.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop training programs, modules, and training materials.
• Develop an in-depth understanding of company policies, store procedures, and training programs.
• Continuously update training programs to align with standards and best practices.
• Conduct training needs analysis to identify opportunities for new and improved training programs.
• Coordinate with departments to align training content with store policies and practices.
• Design training programs for different learning styles.
• Prepare training materials and equipment before sessions.
• Plan and coordinate training schedules, venues, resources, and logistics.
• Facilitate engaging training sessions using varied instructional methods.
• Adapt delivery based on learners’ styles.
• Gather and utilize trainee feedback to improve training.
• Collaborate with trainers to enhance methods and knowledge sharing.
• Welcome and orient new hires to create a positive onboarding experience.
• Provide support to help new employees integrate into the company.
• Conduct onboarding and endorse trainees to departments.
• Conduct refresher training for existing employees.
• Coordinate with Supervisors and Managers to schedule refresher training.
• Observe store operations to evaluate training effectiveness.
• Conduct customer service audits and mystery shopping activities.
• Perform store immersions to understand day-to-day operations.
• Coach existing employees and support new hires during immersions.
• Develop assessment methods to evaluate training effectiveness.
• Administer examinations to measure trainee knowledge.
• Facilitate role-play to simulate store operations.
• Maintain records of assessments and ratings.
• Use feedback to improve training programs.
• Maintain and update the training database and training reports.
• Create and distribute training certificates for completed programs.

Skills

MS Office

Google Workspace

Training software

Facilitation

Public speaking

Interpersonal communication

Database management

Organizational skills

Time management

Analytical skills

Coaching

Onboarding

Assessment

Evaluation

Report preparation

Education

Bachelor’s degree in Psychology, Education, Human Resource Management, or a related field

Tools

Training software

Job description

• Develop training programs, modules, and training materials, including presentations, handouts, icebreakers, assessments, and supporting resources.
• Develop an in-depth understanding of company policies, store procedures, and training programs.
• Continuously update training programs to align with company standards and industry best practices.
• Conduct training needs analysis to identify opportunities for new and improved training programs.
• Coordinate with departments to align training content with store policies and operational practices.
• Design training programs that accommodate different learning styles.
• Prepare all training materials and equipment before each training session.
• Plan and coordinate training schedules, venues, resources, and logistics.
• Coordinate with departments to ensure smooth training schedules and trainee endorsements.
• Facilitate engaging training sessions using various instructional methods.
• Adapt training delivery based on participants' learning styles.
• Gather and utilize trainee feedback to improve training effectiveness.
• Collaborate with fellow trainers to enhance training methods and knowledge sharing.
• Welcome and orient new hires to create a positive onboarding experience.
• Provide support to help new employees integrate into the company.
• Conduct onboarding and endorse trainees to the appropriate departments.
• Conduct refresher training for existing employees to reinforce knowledge and skills.
• Coordinate with Supervisors, Area Managers, and Operations Managers to schedule refresher training.
• Conduct store visits to evaluate training effectiveness and implementation.
• Observe store operations, including cleanliness, customer service, policy compliance, and product quality.
• Conduct customer service audits and mystery shopping activities and provide recommendations.
• Perform store immersions to better understand day-to-day operations.
• Coach existing employees and support new hires during store immersions.
• Develop assessment methods to evaluate training effectiveness.
• Administer examinations to measure trainee knowledge and retention.
• Facilitate role-play activities to simulate store operations and evaluate trainee performance.
• Maintain accurate records of assessment results and role-play ratings.
• Use assessment results and feedback to recommend improvements to training programs.
• Maintain and update the training database with accurate trainee and training information.
• Prepare month-to-date and year-to-date training reports.
• Create and distribute training certificates for completed programs.

Skills:

• Microsoft Office
• Google Workspace
• Training software
• Training needs analysis
• Facilitation and presentation
• Public speaking
• Interpersonal communication
• Database management
• Organizational skills
• Time management
• Analytical skills
• Mathematical skills
• Coaching
• Onboarding
• Assessment and evaluation
• Report preparation

Qualifications:

• Bachelor’s degree in Psychology, Education, Human Resource Management, or a related field.
• Work or internship experience in education or training and development, preferably in a corporate setting.
• Knowledge of training software, Microsoft Office, and Google Workspace.
• Excellent communication and interpersonal skills.

Job Type

Employee status : Full-time