Training Specialist

Executive Optical, Inc.; Makati; On-site; PHP 400,000 - 660,000; Full time

Job summary

Executive Optical, Inc. is looking for a Training Specialist to design, implement, and assess learning programs for store staff and corporate teams. You will enhance service quality, support sales targets, and ensure adherence to policies.

The role covers needs analysis, program development for new hires, in-person and online delivery, and materials creation, with occasional travel to stores and regional sites. Based at Chino Roces, Makati City.

Qualifications

• Design and deliver training programs for store personnel and head office staff.
• Conduct training needs analysis with Operations, HR, and dept. heads.
• Create and update training materials, manuals, e-learning modules, and assessments.
• Provide product knowledge training to enable confident customer recommendations.
• Coordinate training schedules, venues, and logistics for company-wide initiatives.
• Monitor compliance with mandatory training programs and maintain records.
• Stay updated on retail trends and training technologies.

Responsibilities

• Design, implement, and evaluate learning and development programs.
• Deliver classroom, virtual, and on-the-job training.
• Develop training materials and assessments.
• Conduct product knowledge and sales training.
• Evaluate training effectiveness using metrics and feedback.
• Travel to stores and regional locations as needed.
• Ensure alignment with company policies and standards.

Skills

Facilitation

Presentation

Public Speaking

Instructional Design

MS Office Proficiency

LMS Experience

Travel readiness

Education

Bachelor's degree in related field

Tools

Learning Management System (LMS)

Microsoft Office

Job description

Training Specialist is primarily responsible for designing, implementing, and evaluating learning and development programs that enhance the knowledge, skills, and performance of retail store employees and corporate staff. The role ensures employees are equipped to deliver excellent customer service, achieve sales targets, and comply with company policies and operational standards.

Job Duties & Responsibilities:

• Conduct training needs analysis in collaboration with Operations, HR, and department heads.

• Develop and deliver training programs for new hires, including company orientation, customer service, product knowledge, sales techniques, and store operations.

• Facilitate classroom, virtual, and on-the-job training for store personnel and head office employees.

• Create and update training materials, manuals, job aids, e-learning modules, and assessment tools.

• Conduct product knowledge training to ensure employees can confidently recommend products and services to customers.

• Support the implementation of new products, promotions, systems, and operational initiatives through training.

• Evaluate training effectiveness using assessments, observations, employee feedback, and business performance metrics.

• Conduct store visits to observe employee performance, identify training gaps, and provide coaching to store teams and supervisors.

• Monitor compliance with mandatory training programs and maintain accurate training records and reports.

• Coordinate training schedules, venues, and logistics for company-wide learning initiatives.

• Assist in developing leadership and supervisory development programs for high-potential employees.

• Ensure all training programs align with company policies, operational standards, and customer service excellence.

• Stay updated on retail trends, learning technologies, and best practices to continuously improve training programs.

Qualifications

• Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.

• At least 2-3 years of experience in Learning and Development, Training, or Retail Operations.

• Preferably with experience in retail, customer service, or sales training.

• Has a strong facilitation, presentation, and public speaking skills.

• Has experience in instructional design and training material development.

• Proficient in Microsoft Office applications; experience with Learning Management Systems (LMS) is an advantage.

• Willing to travel to stores and regional locations as needed.

• Amenable to work in Chino Roces, Makati City