Training & Quality Lead — Train-the-Trainer Expert

Concentrix Philippines; Quezon City; Presencial; PHP 600.000 - 800.000; Jornada completa

Descripción de la vacante

Concentrix Philippines in Quezon City is seeking a Training Supervisor for the 2026 Training and Quality GVPAD program. You will oversee classroom training, drive performance improvement, and manage department direction and evaluation.

You will lead training staff, coordinate with Quality and Operations, and develop training tools and workbooks to enhance client programs and workforce readiness.

Responsabilidades

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Conduct Train-the-Trainer sessions
• Conduct quarterly one-on-ones with Trainers
• Coordinate with the Quality Supervisor and Operations on consistency issues
• Create and maintain consultant training schedule
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Descripción del empleo

Concentrix Philippines in Quezon City is seeking a Training Supervisor for the 2026 Training and Quality GVPAD program. You will oversee classroom training, drive performance improvement, and manage department direction and evaluation.

You will lead training staff, coordinate with Quality and Operations, and develop training tools and workbooks to enhance client programs and workforce readiness.