Training & Quality Manager: Data-Driven Coaching Lead

Concentrix Philippines; Davao City; Presencial; PHP 600.000 - 900.000; Jornada completa

Descripción de la vacante

Concentrix Philippines seeks a Training & Quality Manager to oversee classroom training for client programs, driving performance and cost efficiency. You will direct the department, coordinate with QA and Operations, and build strong relationships with stakeholders to deliver superior workforce readiness.

You will coach trainers, conduct calibration sessions, and manage training workbooks while leveraging data analytics (Excel/Power BI) to inform improvement plans.

Formación

• 2–3 years TQ experience in a BPO.
• 2+ years in Training & Quality leadership.
• Experience designing and evaluating training.
• Proven coaching and QA-driven improvement.
• Understanding of BPO quality frameworks and KPIs.
• Calibration session experience across QA & ops.
• Strong facilitation and communication skills.
• Turn performance data into improvements.
• Experience in a fast-paced, multi-priority BPO.
• MS Office skills; QA/LMS tools knowledge.

Responsabilidades

• Develop a high-performing training department.
• Lead Train-the-Trainer sessions.
• Hold quarterly trainer one-on-ones.
• Coordinate with QA and Operations on consistency.
• Create and maintain training schedules.
• Foster relationships with training and operations teams.
• Maintain training workbooks and tools.

Conocimientos

Stakeholder management

Data analysis

Coaching & mentoring

Communication skills

Herramientas

Excel

Power BI

PowerPoint

QA/LMS tools

Descripción del empleo

Concentrix Philippines seeks a Training & Quality Manager to oversee classroom training for client programs, driving performance and cost efficiency. You will direct the department, coordinate with QA and Operations, and build strong relationships with stakeholders to deliver superior workforce readiness.

You will coach trainers, conduct calibration sessions, and manage training workbooks while leveraging data analytics (Excel/Power BI) to inform improvement plans.