Training & Quality Supervisor — Build Skilled Teams

Concentrix; Quezon City; On-site; PHP 402,000 - 670,000; Full time

Job summary

Concentrix in Quezon City is seeking a Training Supervisor for the 2026 Training and Quality GVPAD program. You will oversee classroom training, analyze schedules, and coordinate with client programs to ensure workforce readiness.

You will lead a team of trainers, conduct Train-the-Trainer sessions, and collaborate with Quality and Operations to maintain consistency and drive continuous improvement across the training function.

Responsibilities

• Assist with analysis, scheduling and implementation of classroom training for client programs.
• Cultivate client and departmental relationships to reduce costs and improve performance and revenue.
• Direct, coordinate, and evaluate the training department overall.
• Develop a department of well-trained professionals who continuously improve the organization and themselves.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedules.
• Foster close working relationships with Training Managers, Operations, and other Convergys managers and consultants.
• Coordinate the maintenance and development of training workbooks and tools.

Job description

Concentrix in Quezon City is seeking a Training Supervisor for the 2026 Training and Quality GVPAD program. You will oversee classroom training, analyze schedules, and coordinate with client programs to ensure workforce readiness.

You will lead a team of trainers, conduct Train-the-Trainer sessions, and collaborate with Quality and Operations to maintain consistency and drive continuous improvement across the training function.