2026 Training and Quality GVPAD – Training Supervisor

Concentrix; Quezon City; On-site; PHP 402,000 - 670,000; Full time

Job summary

Concentrix in Quezon City is seeking a Training Supervisor for the 2026 Training and Quality GVPAD program. You will oversee classroom training, analyze schedules, and coordinate with client programs to ensure workforce readiness.

You will lead a team of trainers, conduct Train-the-Trainer sessions, and collaborate with Quality and Operations to maintain consistency and drive continuous improvement across the training function.

Responsibilities

• Assist with analysis, scheduling and implementation of classroom training for client programs.
• Cultivate client and departmental relationships to reduce costs and improve performance and revenue.
• Direct, coordinate, and evaluate the training department overall.
• Develop a department of well-trained professionals who continuously improve the organization and themselves.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedules.
• Foster close working relationships with Training Managers, Operations, and other Convergys managers and consultants.
• Coordinate the maintenance and development of training workbooks and tools.

Job description

Job Title: 2026 Training and Quality GVPAD – Training Supervisor

Job Description

• Assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation.
• Responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue.
• Responsible for the overall direction, coordination, and evaluation of the department.
• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves.
• Conduct Train-the-Trainer sessions.
• Conduct quarterly one-on-ones with Trainers.
• Coordinate with the Quality Supervisor and Operations on consistency issues.
• Create and maintain consultant training schedule.
• Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants.
• Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization.

Location: PHL Quezon City - Tera Tower 20th Floor

Company Overview

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.