Training Manager - TPA

EXL; Pasay; On-site; PHP 350,000 - 550,000; Full time

Job summary

EXL is seeking a training-focused role in Pasay, Philippines, to manage process trainers and mentor process training leaders. The role emphasizes coaching, facilitating training sessions, and conducting Training Needs Analysis to close knowledge gaps.

You will align with support members and leadership, assisting the team with all training requirements and ensuring timely delivery of training initiatives.

Qualifications

• Coaching and mentoring process training leaders across teams.
• Conduct Training Needs Analysis and develop action plans to address knowledge gaps.
• Coordinate with support members and leadership to meet training requirements.

Responsibilities

• Manage and align process trainers to the process.
• Deliver and facilitate training classes as needed.
• Support the team with all training requirements and ensure alignment with leadership.

Job description

Job Description:

The primary role of the job is to manage process trainers aligned to the process. The job focuses on coaching and mentoring process training leaders, facilitate training classes as needed, administer Training Needs Analysis and come up with action plans to address knowledge gaps. The job also focuses on aligning and coordinating with support members and leadership, and on assisting the team with all training requirements.