Senior Executive - Process Training

EXL; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

EXL in Cebu City is seeking a Training Specialist to educate and develop staff, transferring process knowledge and building production-ready capabilities to meet client requirements.

The role will help design curricula, conduct training needs analyses, create content, organize cross- and up-skilling sessions, and report progress to process owners, collaborating with operations and client teams to ensure quality and scalability.

Responsibilities

Job description

Job Description

Position Overview

The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners.