Training Manager - TP Clark

Teleperformance; Mabalacat; On-site; PHP 446,000 - 781,000; Full time

Job summary

Teleperformance in the Philippines seeks a Training & Development specialist focused on building curricula, delivering programs, and measuring training impact across the general workforce and specialized areas. You will lead curriculum/materials development, select delivery methods, monitor effectiveness, and oversee external vendors when needed.

The role includes coaching and mentoring team members and driving short- to mid-term training initiatives aligned with departmental strategy.

Qualifications

• Thorough understanding of related disciplines.

Responsibilities

• Develop training curriculum and materials for the general workforce and targeted disciplines.
• Deliver training and monitor training effectiveness and impact.
• Oversee vendors to develop training content or deliver training when needed.
• Coach, mentor and train others on the area of expertise.
• Lead short- to medium-term activities within the department strategy.

Skills

Thorough understanding of related Disc

Job description

About the role

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:

• Discipline/Technical Training
• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)

Non-Technical Training

• Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
• Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
• Training on leadership and management development May develop training curriculum/materials.
• May select and/or oversee vendors to develop training content or conduct training.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

About you

• Thorough understanding of related disciplines