Training Manager - Alabang

Teleperformance; Muntinlupa; On-site; PHP 350,000 - 520,000; Full time

Job summary

Teleperformance is seeking a Training & Development Specialist to design and implement training curricula for general workforce and targeted disciplines. You will work with cross-functional teams to deliver engaging programs, monitor effectiveness, and mentor others on area of expertise.

Your role includes developing new solutions for programs and guiding stakeholders. Responsibilities emphasize driving short to medium term training initiatives within the department, ensuring policies and

Qualifications

• Experience in developing training curriculum/materials.
• Ability to deliver training and monitor effectiveness.
• Knowledge of leadership and management development is a plus.

Responsibilities

• Develop discipline/technical training content and ensure delivery.
• Develop non-technical training covering workplace standards and general skills.
• May develop training curriculum/materials and oversee vendors for content delivery.
• Act as driving force for new training solutions and coach/mentor others.
• Ensure short- to medium-term activities are implemented within the department and lead a team of Specialists.

Job description

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas:

Discipline/Technical Training

• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)

Non-Technical Training

• Training on general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
• Training on general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
• Training on leadership and management development

May develop training curriculum/materials. May select and/or oversee vendors to develop training content or conduct training.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.