Training Manager

Recruitify_HR; Pasay; On-site; PHP 892,800 - 1,227,600; Full time

Job summary

A leading recruitment firm in the Philippines seeks a Training Manager to develop and deliver training programs for the travel industry, specifically handling Expedia accounts. The ideal candidate has at least 6 months of experience in a similar role and a background in BPO. Responsibilities include creating training materials and monitoring effectiveness. This position requires a hands-on approach to coaching and implementing training strategies to support operational goals.

Qualifications

• Minimum of 6 months relevant experience as a Training Manager.
• Strong background in the travel industry, preferably with Expedia.
• Experience with IGT, WNS, or Foundever is highly preferred.

Responsibilities

• Develop training curriculum and materials.
• Deliver training and monitor its effectiveness.
• Coach, mentor and train others in training specialties.

Skills

Training curriculum development

Experience in the travel industry

Coaching and mentoring

BPO experience

Job description

Job Title: Training Manager

Account: Travel | Expedia

Work Location: MOA & McKinley

Work Setup & Schedule: Onsite/Night Shift

Salary: 80,000 - 110,000

Job Description

Training & Development work includes developing training curriculum/materials, selecting appropriate delivery mechanisms, delivering training, and monitoring training effectiveness for the general workforce and for targeted discipline/technical areas.

Discipline/Technical Training

• Discipline-specific professional and process/tool knowledge training (e.g., Finance function training on external accounting standards and internal financial systems/control processes)
• Discipline-specific competency training (e.g., Influence and Negotiation training for Sales Representatives)

Non-Technical Training

• Training in general workplace standards, processes, and tools (e.g., Supervisor Training, Employee Time Entry, Email, etc.)
• Training in general skills and competencies (e.g., Verbal & Written Communications, Time Management Skills, Basic Spreadsheet/Document Creation skills, etc.)
• Training on leadership and management development

Responsibilities

• May develop training curriculum/materials.
• May select and/or oversee vendors to develop training content or conduct training.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others in the area of expertise.
• Ensures the implementation of short to medium term activities within the business area or support sub-function in the context of the strategy for the department.
• Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.
• Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Non-Negotiable Requirements

• Minimum of 6 months relevant experience as a Training Manager.
• Strong background in the travel industry, with a preference for candidates who have handled Expedia accounts.
• Experience with IGT, WNS, Or Foundever is highly preferred.
• BPO experience is a must.