Training Manager

Full Potential Solutions, Inc.; Davao City; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Full Potential Solutions (FPS) seeks a dynamic Training Manager to lead design, development, and delivery of training programs that improve employee skills and productivity. You will collaborate with department heads to assess needs, develop curricula, and implement learning solutions aligned with our goals and values.

You will design programs, oversee trainers, and measure impact, while staying current with industry trends.

Qualifications

• 7+ years in training or L&D, with at least 3 years in a leadership role.
• Strong knowledge of adult learning principles and instructional design.
• Excellent communication, presentation and facilitation skills.
• Experience with LMS and e-learning platforms.
• Strong organizational and project management skills.
• Ability to analyze data and derive training insights.
• Certification in training or instructional design is a plus.
• Willing to work onsite and on a night shift.

Responsibilities

• Develop and execute a strategic training roadmap across departments.
• Conduct needs assessments and skill gap analyses to identify requirements.
• Design engaging training programs, workshops, and e-learning courses.
• Manage end-to-end training cycle including planning, delivery and evaluation.
• Supervise and coach trainers, ensuring content delivery quality.
• Monitor training effectiveness through feedback and metrics.
• Maintain training records and reports for compliance and audits.
• Support onboarding and orientation programs for new hires.
• Stay current on industry trends and best practices.
• Partner with stakeholders to foster a culture of continuous learning.

Skills

Adult learning principles

Instructional design

Communication skills

Facilitation skills

LMS experience

Project management

Data analysis

Night shift

Tools

Learning Management Systems (LMS)

Job description

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive!

We are seeking a dynamic and experienced Training Manager to lead the design, development, and delivery of training programs that enhance employee skills, performance, and productivity. The Training Manager will collaborate with department heads and subject matter experts to assess training needs, develop curriculum, and implement learning solutions aligned with the company’s goals and values.

Duties andResponsibilities:

• Develop and execute a strategic training roadmap across departments to support business objectives.
• Conduct needs assessments and skill gap analyses to identify learning and development requirements.
• Design engaging training programs, workshops, and e-learning courses using various methodologies.
• Manage the end-to-end training cycle, including planning, coordination, delivery, and evaluation.
• Supervise and coach trainers and facilitators, ensuring consistency and quality in content delivery.
• Monitor training effectiveness through feedback, assessments, and performance metrics.
• Maintain accurate training records and reports for compliance and audit purposes.
• Support onboarding and orientation programs for new hires.
• Stay current on industry trends and incorporate best practices into training initiatives.
• Partner with stakeholders to drive a culture of continuous learning and professional development.

Qualifications:

• Proven experience (typically 7+ years) in a training or learning and development role, with at least 3 years in a managerial or leadership capacity.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and facilitation skills.
• Experience with Learning Management Systems (LMS) and e-learning platforms.
• Strong organizational and project management skills.
• Ability to analyze data and use insights to improve training outcomes.
• Certification in training or instructional design (e.g., CPTM, ATD, or similar) is a plus.
• Willing to work onsite and on a shifting schedule (majority in the night shift).