Remote Team Leader, Client Success & Training

DCX PH Inc.; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Work-from-home opportunities

Travel allowances

Meals

Job summary

DCX PH Inc. is seeking a Team Leader in the Philippines to guide a client services team. You will train new hires, monitor attendance, and drive performance to meet client expectations in a fast-paced BPO environment.

Ideal candidates excel at communication, multitasking, and problem solving, with strong English skills and a results-driven mindset. Salary ranges from PHP 40,000 to 50,000 per month, with work-from-home perks and allowances.

Qualifications

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Software knowledge: Microsoft Excel and Microsoft Office.

Responsibilities

• Ensures client services team members are meeting expectations of client.
• Conducts ongoing training with both new hires and longtime employees.
• Tracks and manages employee attendance.
• Completes regular reviews of employee performance.
• Provides coaching and mentoring to all team members with performance issues.
• Collaborates with various teams regarding employee and operational concerns.
• Alerts sales and hiring teams whenever a new hire is needed.
• Regularly reports to Customer Success Management leadership on key team metrics.

Skills

Self-motivated

Highly skilled communicator

Results Driven

Well-structured and well organized

Strong multitasker

Detail-oriented

Tools

Microsoft Excel

Microsoft Office

Job description

DCX PH Inc. is seeking a Team Leader in the Philippines to guide a client services team. You will train new hires, monitor attendance, and drive performance to meet client expectations in a fast-paced BPO environment.

Ideal candidates excel at communication, multitasking, and problem solving, with strong English skills and a results-driven mindset. Salary ranges from PHP 40,000 to 50,000 per month, with work-from-home perks and allowances.