Training Associate

Lean Solutions Group; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Lean Solutions Group is seeking a Training Associate to lead employee learning initiatives, mentor new hires, and elevate onboarding while sharpening the skills of tenured staff. You will foster an engaging classroom environment that prepares team members to meet operational standards.

The role requires a Bachelor’s degree in Education/HR/Communications, corporate training experience (BPO/logistics/shared services), and strong English communication.

Qualifications

• Bachelor’s degree in Education, HR, Communications or related field preferred.
• Proven corporate training, teaching, or peer-led coaching experience in BPO/logistics/shared services.
• Excellent written and spoken English with engaging classroom presence.

Responsibilities

• Conduct Instructor-Led Training (ILT) and virtual sessions for onboarding and upskilling.
• Deliver actionable coaching, assess learning outcomes, and create improvement plans.
• Configure classrooms and LMS spaces; collect feedback and drive continuous improvement.

Skills

Classroom facilitation

Learner engagement

Coaching

Public speaking

Growth mindset

Agility

Clear communication

Education

Bachelor's degree in Education/HR/Communications

Tools

LMS

MS Teams

Zoom

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission:

Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision:

A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Role Overview

We are searching for an energetic, results-driven Training Associate to lead and elevate our employee learning initiatives. In this role, you will act as a mentor, facilitator, and coach—guiding new hires through onboarding while sharpening the skills of tenured staff. You will cultivate an interactive, supportive classroom dynamic that prepares team members to meet and exceed operational standards.

Key Responsibilities

1. Classroom Facilitation & Learner Engagement

• Conduct dynamic Instructor-Led Training (ILT) and virtual learning sessions covering onboarding, upskilling, and cross-functional programs.
• Utilize active learning methodologies—including practical simulations, interactive workshops, and role-playing—to boost knowledge absorption.
• Adapt instructional techniques on the fly to suit different adult learning styles and group environments.
• Build a positive, highly engaging learning environment where participants feel empowered to contribute.

2. Performance Coaching & Assessment

• Monitor trainee progress closely to spot skill gaps early in the onboarding timeline.
• Deliver actionable, real-time coaching and construct personalized improvement plans to ensure employee success.
• Administer assessments, knowledge checks, and practical evaluations to verify job readiness before team members step into live operations.
• Ensure all graduates meet required operational benchmarks and compliance metrics.

3. Training Operations & Continuous Improvement

• Configure physical classrooms and virtual learning spaces (LMS, software tools, training materials) prior to course kickoffs.
• Log attendance, grading metrics, coaching history, and overall training performance data accurately.
• Gather participant feedback to refine facilitation styles, adjust course delivery, and enhance learning outcomes.
• Promptly address and escalation complex behavioral or performance concerns to the Training Manager.

Qualifications & Requirements

• Education: Bachelor’s degree in Education, HR, Communications, or a related field (preferred).
• Experience: Proven track record in corporate training, teaching, or peer-led coaching—preferably within a BPO, logistics, or shared services environment.
• Communication: Exceptional spoken and written English communication skills paired with an engaging classroom presence.
• Group Management: Strong ability to manage classroom dynamics, keep learners focused, and foster collaboration with tact and empathy.

Technical & Delivery Competencies

• Deep understanding of Adult Learning Principles and Instructor-Led Training (ILT) best practices.
• Hands-on experience using Learning Management Systems (LMS) and standard training evaluation models.
• Proficiency with virtual delivery tools (MS Teams, Zoom), interactive presentation tools, and performance tracking frameworks.
• Skilled in using rubric-based assessments and targeted coaching models to drive performance improvement.
• Dynamic Facilitation: Captivates and retains audience attention through structured, high-energy delivery.
• Growth Mindset: Empathetic and passionate about developing people's full potential.
• Agility: Quick to tailor tone, pace, and delivery based on real-time classroom feedback.
• Clear Communication: Simplifies complex operational concepts into easily digestible insights.