Training and Development Specialist

Gentry Trading Industries Corporation

Taguig

Hybrid

PHP 420,000 - 660,000

Full time

5 days ago

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Job summary

Gentry Trading Industries Corporation in the Philippines is seeking a Training and Development Specialist to design, develop, and implement structured training programs aligned with approved playbooks, SOPs, workflows, and performance standards. The role focuses on delivering comprehensive pre-deployment training for new hires before endorsement to departments.

You will translate procedures into learning modules, conduct competency assessments, collaborate with department heads, and ensure

Qualifications

Bachelor's degree in Human Resource Management, Psychology, Education, Business Administration, or a related field.
At least 3–5 years of relevant experience in Training and Development, Learning and Development, Operations Training, Instructional Design, or a related function.
Demonstrated experience independently facilitating training programs and developing structured training materials.
Proven ability to translate SOPs, playbooks, and operational workflows into practical training modules and competency assessments.
Experience in new hire training, employee readiness evaluation, and training program implementation.
Experience coordinating with department heads, managers, or subject matter experts to establish training requirements and performance standards.
Experience in retail, customer service, sales operations, or other process-driven environments is an advantage.

Responsibilities

Design and develop department-specific training programs from playbooks and SOPs.
Run pre-deployment training for new hires before endorsement to departments.
Create competency assessments and evaluate trainee readiness.
Prepare training records and endorsement documentation for handover to departments.
Monitor training progress and report on completion and gaps.
Continuously improve training materials in collaboration with department heads.

Skills

Training design

Instructional design

Training facilitation

SOP interpretation

Competency assessments

Training evaluation

Documentation & standardization

Cross-functional coordination

Coaching & feedback

Organizational skills

MS Office & Google Workspace

Education

Bachelor's degree in HR/教育/ Psychology/ Business

3–5 years in Training & Development

Tools

Microsoft Office

Google Workspace

Presentation tools

Job description

JOB SUMMARY

The Training and Development Specialist is responsible for designing, developing, and implementing structured, department-specific training programs based on the company's approved playbooks, standard operating procedures (SOPs), workflows, and performance standards.

The primary responsibility of this role is to ensure that newly hired employees receive comprehensive pre-deployment training before being endorsed to their respective departments. The Specialist translates departmental procedures and job requirements into practical learning modules, facilitates knowledge transfer, conducts competency assessments, and evaluates employee readiness for actual work assignments.

Working closely with department heads and subject matter experts, the Specialist ensures that training content accurately reflects operational requirements and that employees demonstrate the necessary knowledge, skills, and understanding before completing the training and endorsement process.

KEY RESPONSIBILITIES

1. Departmental Playbook and Training Program Development

Review and analyze each department's approved playbooks, SOPs, workflows, policies, and role-specific requirements.
Collaborate with department heads and subject matter experts to establish training objectives, learning outcomes, and competency standards for each position.
Convert departmental playbooks into structured training modules, presentations, learning materials, practical exercises, and assessment tools.
Develop standardized training programs tailored to the specific responsibilities and operational requirements of each role.
Identify gaps, inconsistencies, or outdated information in existing playbooks and coordinate revisions with the responsible department.
Ensure all training materials are accurate, relevant, updated, and aligned with approved company procedures.

2. New Hire Pre-Deployment Training

Conduct structured training for newly hired employees before their endorsement to their assigned departments.
Deliver position-specific training covering job responsibilities, departmental workflows, standard procedures, systems, documentation, communication protocols, and expected work outputs.
Facilitate demonstrations, practical exercises, simulations, role-playing activities, and other learning methods appropriate to the position.
Explain the standards, procedures, and performance expectations employees must understand before assuming their actual responsibilities.
Establish training schedules and coordinate with HR and receiving departments to ensure timely completion of the pre-deployment program.
Ensure new hires complete all required training modules before proceeding to competency assessment.

3. Competency Assessment and Training Evaluation

Design and administer written examinations, practical assessments, demonstrations, and other evaluation methods based on departmental requirements.
Assess each trainee's understanding of the playbook and ability to apply the procedures covered during training.
Establish and apply consistent assessment criteria in coordination with the respective department heads.
Document assessment results, competency gaps, and areas requiring additional instruction.
Provide remedial training and conduct reassessments for employees who do not initially meet the required standards.
Prepare a training completion and readiness recommendation before an employee's departmental endorsement.

4. Departmental Endorsement and Transition

Prepare individual training records, competency assessment results, and readiness reports for employees who have completed the program.
Coordinate with the receiving department to communicate the employee's training progress, assessment results, and any remaining development needs.
Recommend endorsement only when the employee has completed the required training and met the established competency criteria.
Facilitate a structured handover to the receiving department to support continuity between pre-deployment training and actual work assignments.
Coordinate with department heads regarding additional training requirements when a trainee is not yet ready for endorsement.

5. Training Documentation and Reporting

Maintain complete and organized records of training attendance, module completion, assessment results, competency checklists, and endorsement documentation.
Monitor the progress of incoming employees throughout the training period.
Prepare regular reports on training completion, assessment performance, readiness status, and recurring competency gaps.
Track training timelines and coordinate with HR to align training activities with recruitment and onboarding schedules.
Maintain the confidentiality, accuracy, and accessibility of training records in accordance with company policies.

6. Training Effectiveness and Continuous Improvement

Evaluate training effectiveness using assessment results, feedback from receiving departments, and observations of post-endorsement performance.
Identify recurring knowledge gaps and recommend improvements to training materials, assessment methods, and departmental playbooks.
Coordinate with department heads to address changes in processes, systems, or job requirements that affect training content.
Review and refine training programs to improve learning outcomes, employee readiness, and consistency in the application of company procedures.
Establish best practices for standardized pre-deployment training across departments while accommodating role-specific requirements.

QUALIFICATIONS

Bachelor's degree in Human Resource Management, Psychology, Education, Business Administration, or a related field.
At least 3–5 years of relevant experience in Training and Development, Learning and Development, Operations Training, Instructional Design, or a related function.
Demonstrated experience independently facilitating training programs and developing structured training materials.
Proven ability to translate SOPs, playbooks, and operational workflows into practical training modules and competency assessments.
Experience in new hire training, employee readiness evaluation, and training program implementation.
Experience coordinating with department heads, managers, or subject matter experts to establish training requirements and performance standards.
Experience in retail, customer service, sales operations, or other process-driven environments is an advantage.

REQUIRED COMPETENCIES