Training and Development (Business Interlock Specialist)

Siegen HR Solutions; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

A human resources consulting firm seeks a Training and Development (Business Interlock Specialist) to oversee three training streams and collaborate with clients on strategic learning initiatives. Ideal candidates should have over 3 years in client relationship management and 2 years in training and development, with expertise in Microsoft Office. This role offers opportunities to innovate learning solutions and manage projects effectively, contributing to organizational learning advancements in Manila.

Qualifications

• Minimum 3 years of experience in client relationship development and management.
• Minimum 2 years management experience in Training and Development.
• Experienced in change management; highly confident and exudes executive presence.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Visio).

Responsibilities

• Managing and overseeing 3 training streams within OTC – Credit Services, Data Assurance and Billing Support.
• Identifying areas for standardization and integration between the teams.
• Conduct learning need analysis.
• Develop and manage an Annual Learning Plan with the client and adjust based on priorities.
• Conduct learning needs analysis.
• Leverage tools to capture requirements, skill gaps, and audience needs.
• Architect learning solutions aligned with business requirements and client context.
• Design and manage measurement strategies for each learning solution.
• Develop learning plans tailored to groups and roles within the client organization.
• Work with client to move organization toward new ways of learning.
• Effectively manage projects focusing on priorities and goals.
• Support change management activities with project teams and leaders.

Skills

Client relationship development

Change management

Microsoft Office

MS Office

Communication

Agile/adaptability

Tools

PowerBI

Oracle ERP

SharePoint

Oracle ERP

FIS GetPaid

Job description

Training and Development (Business Interlock Specialist)

Job Openings Training and Development (Business Interlock Specialist)

About the job Training and Development (Business Interlock Specialist)

OverallPurpose

Thesuccessful applicant will be reporting to the Business Support Lead and overseethe Learning team in Manila and Dublin. The Training & Development Managerwill be responsible for understanding the client's operating environment andbusiness strategy, learning and collaboration approach.

Responsibilities

• Managingand overseeing 3 training streams within OTC – Credit Services, Data Assuranceand Billing Support.
• Identifying areas forstandardization and integration between the teams.
• Partner with theclient to define and implement a training strategy.
• Develop and manage anAnnual Learning Plan in partnership with the client and adjust accordinglybased on new priorities and progress against plan.
• Conduct learning needanalysis.
• Leverage appropriatetools and templates to capture business requirements, skill and performancegaps, and unique audience needs.
• Conduct skillassessments to identify current skill gaps and areas of expertise.
• Architect thelearning solution given the business requirements and client context with afocus on innovative and industry leading solutions.
• Design and managemeasurement strategies for each learning solution.
• Develop learningplans tailored to individual groups and roles within the client organization.
• Work with the clientto design strategies that move organization toward new ways of learning.
• Effectively manageprojects by focusing on critical priorities and goals.
• Work closely withproject team members and business leaders to support change management activities.

Skills and Qualifications

BasicQualifications

• Minimum 3 years ofexperience in client relationship development and management
  
• Minimum 2 yearsmanagement experience in Training and Development
  
• Experienced in changemanagement Highly confident andexudes executive presence
• Expertise inMicrosoft Office (Excel, Word, PowerPoint and Visio)

PreferredQualifications

• Learning projectmanagement
  
• Learning contentdesign
  
• Learning measurement
  
• Experience workingwith global teams
  
• Experience incurriculum planning or learning solution design
  
• Technical writingskills is an advantage
  
• SharePoint and Teamsexperience is an advantage
  
• Experience in usingdata analytics systems and applications is a plus (i.e. PowerBI)
• FIS GetPaid andOracle ERP experience a plus

ProfessionalQualifications

• Excellent communicationskills written, oral and interpersonal
  
• Client RelationshipManagement
• Agile and able toadapt in a consultative environment
• Knowledgeable,thorough and flexible
• Experience incoaching and mentoring a team of professionals
  
• Results focused witha strategic mindset
• Highly motivatedself-starter who is able to operate independently