Trainer |Helpdesk Customer Support

Gratitude Philippines; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

Gratitude Philippines is seeking a Trainer to support our Helpdesk Customer Support team onsite at McKinley. You will design and deliver training programs to develop technical skills across digital advertising, API integrations, and analytics.

You will lead onboarding, upskilling, and assessments, translating complex topics such as SQL and attribution models into practical learning experiences, and collaborate with Product, Engineering, and Operations to stay aligned with platform updates.

Qualifications

• Bachelor’s degree in a relevant technical field.
• 2–4 years of training experience in a BPO, SaaS, or AdTech environment.
• Strong knowledge of SQL, APIs, digital advertising, and analytics.
• Excellent facilitation, communication, and stakeholder management skills.

Responsibilities

• Design and deliver engaging training programs, including instructor-led sessions, workshops, and e-learning modules focused on digital advertising, API integrations, and analytics.
• Facilitate onboarding and upskilling programs, ensuring learners build strong technical competencies in campaign setup, tracking, and troubleshooting.
• Simplify complex concepts such as SQL, APIs, digital advertising, and attribution models into clear, practical learning experiences.
• Partner with Product, Engineering, and Operations teams to align training with business needs and platform updates.
• Develop assessments, track learner performance, and continuously improve training effectiveness.
• Create and maintain training materials, knowledge bases, and troubleshooting guides.

Skills

SQL

APIs

Digital advertising

Analytics

Facilitation

Communication

Stakeholder management

Education

Bachelor’s degree in a relevant technical field

Job description

Job Title: Trainer – Helpdesk Customer Support

Location: Onsite | McKinley

We are looking for dynamic and technically skilled Trainers to support our Helpdesk Customer Support team. This role is ideal for professionals passionate about developing talent while delivering impactful learning experiences in a fast-paced, technology-driven environment.

Key Responsibilities:

• Design and deliver engaging training programs, including instructor-led sessions, workshops, and e-learning modules focused on digital advertising, API integrations, and analytics.


• Facilitate onboarding and upskilling programs, ensuring learners build strong technical competencies in campaign setup, tracking, and troubleshooting.


• Simplify complex concepts such as SQL, conversion tracking, APIs, and attribution models into clear, practical learning experiences.


• Partner with Product, Engineering, and Operations teams to align training with business needs and platform updates.


• Develop assessments, track learner performance, and continuously improve training effectiveness.


• Create and maintain training materials, knowledge bases, and troubleshooting guides.

Qualifications:

• Bachelor’s degree in a relevant technical field.


• 2–4 years of experience in training within a BPO, SaaS, or AdTech environment.


• Strong knowledge of SQL, APIs, digital advertising, and analytics.


• Excellent facilitation, communication, and stakeholder management skills.