Helpdesk Customer Support - Trainer

TASQ Staffing Solutions; Taguig; On-site; PHP 600,000 - 800,000; Full time

Job summary

TASQ Staffing Solutions in Metro Manila, Taguig is looking for a skilled Technical Trainer with expertise in backend product support and SQL. The role involves designing training materials, delivering instructor-led training sessions, and equipping teams with the necessary technical knowledge to troubleshoot issues. Ideal candidates should have at least 2 years of relevant experience and a Bachelor's degree in a technical field. Strong communication skills and proficiency with APIs are essential for success in this position.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• At least 2 years of experience in backend product support or technical integrations.
• Demonstrated expertise in SQL for data analysis and reporting.

Responsibilities

• Design training materials for ad tech platforms and analytics workflows.
• Deliver live and virtual instructor-led training sessions.
• Equip teams with product knowledge to resolve technical issues.

Skills

SQL

API integrations

Training and adult learning

Communication skills

Conversion tracking

Education

Bachelor's degree in Computer Science or related field

Tools

Ads Manager

Job description

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
• At least 2 years of experience in training and adult learning principles in a BPO environment
• Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
• Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
• Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
• Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
• Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
• Outstanding communication and training abilities, fostering effective cross-functional teamwork.

Roles & Responsibilities

1. Training Design & Curriculum Development

• Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.

2. Technical Instruction & Facilitation

• Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging.

3. Technical Support Enablement

• Equip support and integrations teams with deep product knowledge to resolve backend issues, debug API failures, and triage integration errors.

4. API, Integration & Platform Training

• Train teams on working with RESTful APIs, webhooks, and event-based server-side tracking architecture.

5. Analytics & Marketing Performance Training

• Lead training sessions on conversion tracking fundamentals: event schemes, deduplication logic, attribution windows, and measurement methodologies.

6. Learner Assessment & Performance Measurement

• Design and administer knowledge assessments, certification exams, and practical skill evaluations to measure training effectiveness.

7. Cross-Functional Collaboration

• Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs with product roadmaps and go-top market strategies.