Onsite Tech Trainer: Helpdesk & AdTech Analytics

Gratitude Philippines

Manila

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Job summary

Gratitude Philippines is seeking a Trainer to support our Helpdesk Customer Support team onsite at McKinley. You will design and deliver training programs to develop technical skills across digital advertising, API integrations, and analytics.

You will lead onboarding, upskilling, and assessments, translating complex topics such as SQL and attribution models into practical learning experiences, and collaborate with Product, Engineering, and Operations to stay aligned with platform updates.

Qualifications

Bachelor’s degree in a relevant technical field.
2–4 years of training experience in a BPO, SaaS, or AdTech environment.
Strong knowledge of SQL, APIs, digital advertising, and analytics.
Excellent facilitation, communication, and stakeholder management skills.

Responsibilities

Design and deliver engaging training programs, including instructor-led sessions, workshops, and e-learning modules focused on digital advertising, API integrations, and analytics.
Facilitate onboarding and upskilling programs, ensuring learners build strong technical competencies in campaign setup, tracking, and troubleshooting.
Simplify complex concepts such as SQL, APIs, digital advertising, and attribution models into clear, practical learning experiences.
Partner with Product, Engineering, and Operations teams to align training with business needs and platform updates.
Develop assessments, track learner performance, and continuously improve training effectiveness.
Create and maintain training materials, knowledge bases, and troubleshooting guides.